Organization
All engagements are managed from Coherent Solutions Minneapolis, MN office. The company’s facility in Minsk, Belarus serves as its offshore development center. The company operates its engagements utilizing a so-called "blended model" where local and offshore resources are mixed together as is appropriate for the customer's needs.
Project Management, Business Analysis, and Architecture roles are typically staffed from the Minneapolis office in order to take advantage of the efficiencies critical in these roles that are afforded by close proximity to clients. Design, Development, and Testing roles are typically staffed via the Development Center in Minsk.
In addition to providing ‘front end’ roles, Coherent Solutions’ Minneapolis office provides ongoing service delivery management by assigning a dedicated Delivery Manager to each engagement. The role of the Delivery Manager is to provide a structured environment that facilitates effective communications and ensures high quality service delivery. This role typically requires a part-time presence onsite at the client and it is staffed by experienced consultants with technical and project management backgrounds. The strong relationships between our Delivery Managers and the teams in Minsk are a vital tool in aiding our capacity to quickly establish productivity.
By default, teams in the Minsk Development Center in are allocated on a dedicated basis to clients with a team lead assigned to provide line level management. The following diagram shows the organization of a Coherent Outsourcing team in the context of a client's organization.
Integration
Unlike other outsourcing vendors, Coherent Solutions does not believe in so-called “throw it over the wall” outsourcing projects. Clients are encouraged to interact as much as possible with the delivery personnel in the Minsk Development Center throughout the course of projects to help ensure that the final result solves their business needs. This integration reduces knowledge transfer durations, increases efficiency, improves quality, and facilitates the flexibility needed to react to changing dynamics. Over time clients usually make trips from the U.S. to Minsk to work with their teams in person and periodically invite key offshore team members to the U.S. to do the same. The following picture illustrates the difference in how information flows on Coherent Solutions’ engagements as compared to other outsourcing vendors.
In traditional offshore outsourcing arrangements vendors generally funnel all communication through one coordinator. Normally, the coordinator is a mid-level resource whose primary qualification is strong English language skills. This approach suffers from the inherent inefficiencies of “telephone game” style communications and it creates an environment where the client has limited visibility to the realities of the outsourcing team, which leads to misalignment with their business and in some cases nasty surprises when those realities come to light.
In contrast Coherent Solutions’ uses experienced, permanent U.S. resident Delivery Managers working onsite with the clients. These Delivery Managers don’t merely relay communication back and forth. Instead, they work with the offshore leads in Minsk to leverage metric-based management techniques to provide clients transparency to the productivity of their team and the quality of their deliverables. As such, Coherent Solutions Delivery Managers add value to communications maximizing clients’ visibility and control over important outsourced initiatives.
All engagements are managed from Coherent Solutions Minneapolis, MN office. The company’s facility in Minsk, Belarus serves as its offshore development center. The company operates its engagements utilizing a so-called "blended model" where local and offshore resources are mixed together as is appropriate for the customer's needs.
Project Management, Business Analysis, and Architecture roles are typically staffed from the Minneapolis office in order to take advantage of the efficiencies critical in these roles that are afforded by close proximity to clients. Design, Development, and Testing roles are typically staffed via the Development Center in Minsk.
In addition to providing ‘front end’ roles, Coherent Solutions’ Minneapolis office provides ongoing service delivery management by assigning a dedicated Delivery Manager to each engagement. The role of the Delivery Manager is to provide a structured environment that facilitates effective communications and ensures high quality service delivery. This role typically requires a part-time presence onsite at the client and it is staffed by experienced consultants with technical and project management backgrounds. The strong relationships between our Delivery Managers and the teams in Minsk are a vital tool in aiding our capacity to quickly establish productivity.
By default, teams in the Minsk Development Center in are allocated on a dedicated basis to clients with a team lead assigned to provide line level management. The following diagram shows the organization of a Coherent Outsourcing team in the context of a client's organization.
 |
|||||
 |
|||||
|
|||||
 |
Integration
Unlike other outsourcing vendors, Coherent Solutions does not believe in so-called “throw it over the wall” outsourcing projects. Clients are encouraged to interact as much as possible with the delivery personnel in the Minsk Development Center throughout the course of projects to help ensure that the final result solves their business needs. This integration reduces knowledge transfer durations, increases efficiency, improves quality, and facilitates the flexibility needed to react to changing dynamics. Over time clients usually make trips from the U.S. to Minsk to work with their teams in person and periodically invite key offshore team members to the U.S. to do the same. The following picture illustrates the difference in how information flows on Coherent Solutions’ engagements as compared to other outsourcing vendors.
In traditional offshore outsourcing arrangements vendors generally funnel all communication through one coordinator. Normally, the coordinator is a mid-level resource whose primary qualification is strong English language skills. This approach suffers from the inherent inefficiencies of “telephone game” style communications and it creates an environment where the client has limited visibility to the realities of the outsourcing team, which leads to misalignment with their business and in some cases nasty surprises when those realities come to light.
In contrast Coherent Solutions’ uses experienced, permanent U.S. resident Delivery Managers working onsite with the clients. These Delivery Managers don’t merely relay communication back and forth. Instead, they work with the offshore leads in Minsk to leverage metric-based management techniques to provide clients transparency to the productivity of their team and the quality of their deliverables. As such, Coherent Solutions Delivery Managers add value to communications maximizing clients’ visibility and control over important outsourced initiatives.