• Custom Software Development in Java, Microsoft, and Embedded technologies. Our design approach ensures UML artifacts remain fully integrated within our development process from initial requirements and use case diagrams all the way through to model-centric coding processes. In addition to standard client/server and Internet development services, Coherent Solutions has experience in the following specialty areas:
  • Integration services that take into account the design considerations and architectural strategies for building the secure, flexible, and industrial-strength architectural foundations necessary to integrate enterprise data sources.
  • Internet Solution services for site design/layout, as well as Web application and e-commerce solution development on the Microsoft and J2EE platforms.
  • Embedded Solution development services for real-time systems, utilizing expertise in C/C++ for the VxWorks operating system, as well as C and Assembler for other proprietary processors.
  • Mobile development services in Java, C++, and .NET based upon our experience in building dynamic PDA and handheld applications integrating GPS and wireless technology on Microsoft, Palm, and various embedded platforms.
  • Business Intelligence services that help you access the right information for faster, more reliable decision-making. We provide integrated business analytics solutions using data warehousing and decision-support technologies to access enterprisewide data sources.

Assessments are essentially micro-projects used to deliver Coherent Solutions strategic services on a quick hit basis. With its deep expertise in offshore sourcing and technology strategies, Coherent Solutions is able to rapidly assess an organization’s current state and make practical suggestions for moving forward. Given their short duration and client-centric nature, assessments are almost always performed solely by Coherent Solutions U.S. personnel and can be priced on either a fixed-bid or time and materials basis.

• Quality Assurance featuring a comprehensive range of independent testing services such as:
  • Functional and regression testing
  • Performance, load, and stress testing
  • Installation and configuration testing
  • API testing
  • Conversion and data migration testing
  Coherent Solutions has expertise in integrating testing activities throughout the entire software development life cycle on both agile and traditionally structured environments. Complete documentation is provided at each step in the process including process documentation, test plans, test cases, and test result reports. Efficient defect management is used that includes accurate defect descriptions and as well as dependable bug fix testing.
  
  We have extensive expertise in test automation to increase the efficiency and reliability of functional testing or to implement performance, load, and stress testing. Our experience covers a wide variety of automation tools and testing environments across complex testing architectures.

• Maintenance and Support services provide ongoing support that stabilizes, optimizes, and extends applications. Specific services include:
  • Production Monitoring
  • Break/fix to address problems where corrections can be made without modifying source code
  • Bug/fix to address problems where corrections require code modifications
  • Upgrades in the form of software component version updates and associated refactoring
  • Enhancements
  Maintenance and support services are based on ITIL best practices and can be billed on an hourly basis or run as a Managed Service where the customer pays an agreed upon price for clearly defined results. Under the managed service model a Service Level Agreement (SLA) is used to define desired results and acts as the focal point for both the client and Coherent Solutions in managing the engagement. Metrics are measured and reported on monthly in this arrangement. Common metrics used are as follows:
  • Average call resolution time
  • Maximum call resolution time
  • Number of times escalation was required beyond support team
  • Number of open calls at beginning of the reporting period
  • Number of open calls at end of the reporting period
  • Hours devoted to discretionary enhancements
  • Issues identified in QA related to changes/enhancements implemented
  SLAs and their resultant pricing can be built to accommodate additions and deletions as business changes, thus enabling the SLA to flex with the business needs of the client.