Coherent’s dedicated team engagement model is designed to create a framework that ensures successful long-term relationships. It leverages Coherent’s methodology, our delivery management team’s expertise and our proven track record of establishing lasting relationships with customers across various industries.
- All hardware, software licensing, and infrastructure is already in place
- Team members are assigned on a dedicated basis in order to learn your business and become a part of your team
- Tight communication and collaboration between the dedicated team and your location is achieved through IM, Voice, Email, Webex, and Video
- Dedicated U.S. based delivery manager assigned
Coherent’s dedicated team methodology is comprised of four distinct phases and emphasizes adaptability to the realities of the client’s organization/environment and common sense throughout. The goals, major activities, and durations are shown for each phase in the graphic below.
Analysis & Planning
The intent of this phase is for Coherent Solutions and the client to gain a mutual understanding of the the goals, organization, processes, and environment related to the team. Then, a plan is created to initiate the dedicated team and transition it to a fully operational state.
An Initiation and Transition Plan will be created at the end of this phase. This plan will be used to select the initial scope of work and will guide the process of building out the team.
Optionally, some customers elect to visit the Minsk Development center at the end of this phase in order to complete final due diligence on Coherent Solutions’ capabilities or to act as a spring board into the next phase of the engagement. Trips of this type are usually around a week in duration.
Initiation & Transition
The intent of this phase is to create the core of the dedicated team and begin it working productively in alignment with the client’s methods and expectations. The goal is for the team to quickly begin producing tangible results even as it scales the learning curve to a fully operational state.
The exact duration of this phase depends on the support for the new team within the client's organization, the complexity of the tasks to be performed by the team, the degree knowledge is already externalized from the client’s organization, and the maturity of project management/control and quality assurance mechanisms in place.
The intent of this phase is to be an ongoing state with the team functioning productively and in alignment with the client’s goals. Team building and ongoing process improvement are critical components in obtaining long-term efficiencies during this phase.
When the engagement has reached a logical conclusion, it will the team will complete tasks, return client owned tools and IP, and disable remote access.