Anticipate an ever-changing environment

Optimal Maintenance and Support activities deliver continuous improvement as well as dependable, costefficient function. As technologies, competitors, and business purposes change, your maintenance program should recognize, respond, and adjust to them. The challenge is to maintain and support systems so that you:

• Focus internal resources on highest-value activities
• Deliver continuous improvement for maximum return on investment and effort
• Realize ongoing reliability, performance, and quality for a competitive advantage as well as peace of mind
• Optimize results with accountable, measurable support processes

Optimize Your Applications

For every dollar spent on new application development, companies typically spend nearly five dollars more in maintenance (Forrester Research, Inc.). Coherent Solutions’ seasoned, dedicated personnel provide the spectrum of services to stabilize, optimize and extend applications. Our services include:

• Application Support to monitor production systems, ensure complex application function, troubleshoot, and investigate incidents
• Application Maintenance for problem management, root cause analysis, as well as established processes for long-term integration and viability in your tools and environment
• Application Enhancement and functional improvements for competitive and regulatory changes
• Technology Upgrades to stay current with the latest technology capabilities and trends
• Release Management integrated with QA services to produce reliable continuity

Know What You're Getting

We are proactive about maintenance and support. This means Coherent Solutions provides ongoing stability by adapting to anticipated changes in business and technology environments.

Our results-oriented process reaches beyond the common measurements of schedules and budgets to set performance, up-time, turn-around, or other custom metrics as a baseline for continuous improvement.

Our global teams experience spans all major languages, databases, and operating systems.

Leverage an Effective Process

Maintenance and support should not only deliver software enhancing today’s steady state, but should also leverage tomorrow’s emerging opportunities. Coherent Solutions services reinforce ITIL software support best practices. Our teams are adept at integrating with Development, QA, Infrastructure, and Product Management teams to optimize efficiency and maximize value.