Client Story


Agilysys found the benefits of global delivery in a strategic, long-term, local partner.


For years, Barrs Lewis was aware of the benefits large organizations gained from global sourcing. And when two outsourcing firms contacted his product development organization six years ago, he realized that global sourcing might finally be an option for him.

Lewis is the visionary behind Agilysys’s WMx product that provides integrated labor management software for the restaurant and hospitality industry for customers such as Wendy’s, Panera, and Buca di Beppo. “The economics are compelling,” he said. “The cost to hire internal development staff or a local IT firm is two to three times more than using global talent.”

Lewis met with the two firms that contacted him — one from China and one from India — but he ended up choosing Coherent Solutions, Inc., a technology solutions and outsourcing company with offices in both the U.S. and Eastern Europe.

“They all offered cost-effective resources, but nobody else offered the level of resources and ability to provide an on-site project presence that Coherent did,” Lewis said. “We have regular conference calls with the team in Minsk and we work on an on-going basis with our delivery manager to make sure the team is used in the best way possible.”

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Coherent initially began maintaining, enhancing, and testing the WMx product. In time, they took on the strategic responsibility of developing a new human resources module for the platform.

One challenge Coherent had to overcome was learning WMx’s complex and proprietary technology, built-in C++, COM, and .NET. “They did an extremely good job of getting up to speed quickly,” Lewis said. The keys to success, he added, were Coherent’s combination of delivery management and offshore talent, the firm’s structured approach to software development, and the frequent and easy communication that occurred among the extended team members.


All the enhancements and extensions Coherent developed are now successfully in production. “They have definitely accelerated our time to market in a significant way,” Lewis said.

He also appreciates the infectious enthusiasm of Coherent’s development team. “After a recent trip to Minsk, one of my staff commented that their energy and love of technology reminded him of U.S.-based developers in the early dot-com days. A lot of U.S. resources today are burned out. The Coherent team is eager, energetic, and they love their work-and it energizes us as well!”

He views Coherent as a strategic, long-term partner. “They provide additional capacity when I want it, the ability to scale when I need it, and the benefits of a blended local and offshore team.”


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