50–80% decrease in cycle times for complex tasks and more connected AI delivery system.
Client: A leading North American food delivery platform.
Industry: FoodTech & Food Delivery.
Challenge: Purposefully integrated AI across the full delivery system, developed continuous feedback loops for connectivity, created an AI Playbook, and established human oversight at every key decision point.
Outcome: A 50–80% decrease in cycle times for complex tasks (refactors, architectural changes, and investigations), and a more connected AI delivery system with standardized practices spread across several engineering teams.
Coherent’s role: Embedded engineering partner, designing AI tools and agents, building and maintaining an AI Playbook, and shaping the delivery system.
The client runs one of the largest food delivery platforms in North America, operating at a scale that few engineering teams experience. Their environment includes hundreds of microservices, cross-functional teams, and millions of daily user interactions. Coordinating these elements without disrupting users or breaking connected services requires process discipline at every level.
Coherent Solutions has been the client’s trusted engineering partner for over six years. The organization’s teams have the specific context required to work in the client’s complex environment, shaping the work and how it is completed.