Case Studies
Wildflower Health: Digital maternity and value-based care platform
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Results
As a result of the fruitful and collaborative partnership between Coherent Solutions and the client, several significant outcomes were achieved, demonstrating the success and value of the collaboration. Coherent Solutions played a pivotal role in assisting the client’s digital initiatives and driving technology advancements. The key results and accomplishments include:
Development of a Stress Testing Framework: Coherent Solutions successfully developed a robust stress testing framework for the client’s services. This framework enabled the client to assess the performance and reliability of their applications under various load and stress conditions. By identifying potential bottlenecks and areas for optimization, the stress testing framework enhanced the overall quality and stability of the client’s software platform.
Integration of Usability Studies: Coherent Solutions collaborated with the client to integrate usability studies into their product. This involved conducting user research, gathering feedback, and applying best practices in user experience design. By prioritizing usability, the client was able to create intuitive and user-friendly software, resulting in enhanced customer satisfaction and improved adoption rates.
Implementation of In-Sprint Test Automation: Coherent Solutions successfully implemented in-sprint test automation for the client’s development process. By leveraging automated testing frameworks and tools, the client achieved faster and more efficient software testing, reducing manual effort and accelerating time-to-market. This automation approach ensured high product quality while optimizing resource utilization and enabling faster iterations.
Rewrite of Two Mobile Applications: Coherent Solutions undertook the task of rewriting two critical mobile applications for the client. By addressing architectural issues, improving performance, and enhancing functionality, the rewritten applications provided a superior user experience and better aligned with the client’s evolving business needs. This initiative resulted in increased customer satisfaction, improved app ratings, and a competitive edge in the market.
The combined impact of these results was far-reaching, positively influencing the client’s quality engineering department and overall operations. Coherent Solutions’ contributions not only enabled the successful transition of the client from a product company to a software platform provider but also laid a solid foundation for future growth and innovation. By addressing key challenges and leveraging technological advancements, Coherent Solutions helped the client optimize their software platform, improve customer experiences, and drive business success in the dynamic and competitive marketplace.
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To meet the client’s needs and facilitate their transition to a software platform provider, Coherent Solutions devised a comprehensive solution encompassing various elements to ensure a successful partnership and support the client’s growth objectives.
Understanding the Client’s Needs and Culture: Coherent Solutions conducted a thorough analysis of the client’s requirements, organizational culture, and long-term goals. This understanding allowed us to determine the most suitable staffing model and ensure alignment throughout the collaboration.
Scalable Resource Model: Recognizing the client’s need for rapid growth, resource stability, and optimized utilization, Coherent Solutions implemented a scalable resource model. This approach allowed us to quickly ramp up the Coherent team while maintaining a low attrition rate, ensuring a consistent and reliable talent pool throughout the project’s lifecycle.
Onsite Team Manager: Coherent Solutions strategically added an onsite Team Manager, leveraging their expertise to enhance coordination and communication between different teams and stakeholders. This on-site presence helped streamline processes, resolve any issues promptly, and ensure efficient project management.
Client-Focused Onboarding and Training Program: Understanding the importance of seamless integration and knowledge transfer, Coherent Solutions established a client-focused onboarding and training program. This initiative ensured that the client’s team members were well-equipped with the necessary skills and expertise to maximize the collaboration’s effectiveness.
Onsite Scrum Master/Consultant: To enhance coordination and manage all Coherent Solutions teams effectively, an onsite Scrum Master/Consultant was assigned. This expert played a pivotal role in facilitating agile methodologies, overseeing project timelines, and optimizing team performance, resulting in increased efficiency and streamlined project execution.
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Solution
The team has developed several complex architectural solutions, driven by the need to manage seamless upgrades and ensure backward compatibility for hundreds of active clients. Managing the processing of millions of documents makes integration complex, involving a suite of internal applications and external services. Our approach extends beyond Salesforce boundaries by leveraging AWS capabilities, allowing for enhanced scalability and flexibility. Furthermore, the migration process across multiple products introduces another level of complexity, demanding meticulous planning and execution.
Another focus is on continuously improving the user experience of the document management system by introducing new features. Among these enhancements is a feature we developed that allows users to group documents and perform bulk actions, such as progressing through workflows, transferring ownership, and managing document metadata. This feature has proven to be a time-saving solution, offering users a more efficient way to modify, review, and approve documents.
We have also enabled users to configure rules that allow the system to automatically apply default values based on specific business processes and regulatory requirements. This automation eliminates the need for manual data entry and boosts overall efficiency.
Additionally, our team has integrated a powerful search engine that enables multiple users to search via keywords within millions of documents, with up to 3,000,000 characters and 2GB in size. Users can also efficiently compare the content of different document versions to identify any changes and create electronic forms for various purposes.
Moreover, we recognized the challenges involved in creating annual product reviews, which we addressed with an ad-hoc solution development to streamline the process. We addressed the inefficiencies caused by manual data extraction from various data silos, a process that previously took several months to complete before production and approval. Our solution involved creating detailed and comprehensive statistical packages, enabling users to quickly access data from multiple systems of records and perform all necessary calculations. This has significantly reduced production time and minimized the risk of non-compliance and potential financial losses associated with outdated data.
Finally, as part of our continuous enhancement efforts, we developed a text cleansing and classification service using NLP (Natural Language Processing) to improve the client’s quality management platform. This involved creating a text cleansing service for data preprocessing and training a text classification model to identify similar issues with previously resolved solutions. We also implemented comprehensive service metrics and a monitoring pipeline for efficient performance tracking and proactive issue detection. This service was successfully integrated with other parts of the platform, significantly improving operational efficiency and accuracy in data preprocessing and issue identification.
All of the above-mentioned improvements are just a part of the extensive features we have delivered to enhance our clients’ document management processes.
Results
Throughout our collaborative efforts, the Coherent Solutions team achieved the following milestones:
- Made over 15 releases
- Delivered more than 100 features
- Designed over 25 architectural solutions
- Enhanced the performance of key components by 2.5 times
- Contributed to over 10 applications
We've established ourselves as trusted strategic partners by integrating high-performing teams, solving challenges, and driving innovation through new initiatives. Our commitment to excellence has enabled us to deliver robust security enhancements, cost-saving solutions, and foster continuous development, ensuring our client’s success at every stage.
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Specializing in quality management software, our client was searching for a vendor that could not only seamlessly integrate with their internal processes but also take accountability for the quality and deliverables within the client’s complex business domain.
The challenge was to find a partner capable of handling complex integrations, including AI innovation, specializing in performance improvements, and enhancing security.
The client needed a team that would play an active role in refining processes and driving initiatives to improve the overall Software Development Life Cycle (SDLC), with a strong emphasis on quality and security at every step.
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Solution
Our team of two dedicated RPA engineers was tasked with developing an RPA solution focusing on optimizing internal processes, reducing human errors, and achieving cost-efficiency. When undertaking RPA projects, we first think about the following pain points:
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Which activities and processes our client wants to automate first?
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What are short-term and long-term automation goals?
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How will the RPA solution affect the client’s stakeholders?
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What additional IT infrastructure and resources will be needed to support the smooth solution operation?
After the thorough examination of the points above, our team chose the iterative refinement of the RPA implementation. The project took 9 months to complete. To achieve precision in automation, we integrated UiPath infrastructure from the ground up. This strategic approach ensured a robust and scalable foundation. Upon completion, we delivered a solution tailored to the unique requirements of our client. The product met the client’s requirements in terms of optimizing internal processes, reducing human errors, and achieving cost-efficiency.
Results
By designing the RPA solution, we helped our client achieve tangible results, including:
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Enhanced Operational Efficiency: We managed to achieve improved overall efficiency by automating repetitive and time-consuming tasks. Such a high level of automation of cloud-based, desktop-based, and browser-based systems led to an impressive 85% decrease in processing time, significantly speeding up internal operations.
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Higher Level of Accuracy: The automation of critical processes resulted in reduced human errors and advanced accuracy.
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Streamlined Workflows: As we integrated a variety of applications, including Monday.com, SFTP, AWS, Google Workspaces, and Slack, it helped enhance communication and collaboration and optimized workflows.
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Boosted Cost Efficiency: The implementation of automation led to substantial cost savings, with operational costs decreasing by 92%. This reduction reflects the significant financial benefits derived from the streamlined and automated infrastructure.
Business Challenge
Despite our client boasting a high level of automation and efficiency in the processes, certain aspects still needed periodic manual intervention to ensure the highest standards of service. Like any advanced hi-tech company, the client wanted to reduce manual data processing to a minimum.
The client turned to Coherent Solutions to design a cutting-edge Robotic Process Automation (RPA) solution from the ground up. The solution’s core aim was to streamline previously manual processes, increasing operational efficiency and reducing costs.
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Solution
Coherent Solutions collaborated closely with the client, leading to the development of a revolutionary AI-powered software that enables real-time removal of glasses from a user’s face on a mobile device. Key achievements include its ability to operate in real-time, adapt to diverse lighting conditions, and effectively track and erase glasses of different shapes, colors, and sizes.
To bring this innovation to life, the team executed several crucial steps:
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Neural Network Research: Conducted research to identify optimal neural network architectures.
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Comprehensive Dataset: Created a dataset with ~10,000 annotated images for semantic segmentation and object detection and creatively applied current VTO assets to enhance training sets and testing models.
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Advanced Training Pipelines: Built training pipelines for chosen neural network models.
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Model Deployment: Deployed various models, including eyeglasses tracking, eyeglasses frame semantic segmentation, and inpainting to remove glasses.
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Mobile App Development: Designed and built a mobile application to integrate and showcase these models, ensuring real-time performance on mobile devices (30 FPS).
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User testing and refinement: Responded to feedback in customer studies to minimize artifacts, while increasing processing efficiency.
The app is currently in the final stages of preparation for its production launch on iOS.
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The collaboration between the client and Coherent Solutions began with an ambitious goal to enhance a Virtual Try-On solution with advanced features that initially seemed beyond reach.
However, the Coherent Solutions team’s expertise and dedication transformed this ambitious vision into reality.
The result is one of the most technologically advanced apps in the industry that has already significantly boosted the client’s brand recognition and driven sales by attracting a broader audience to their products.
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The client has built a best-in-class Virtual Try-On (VTO) solution and wanted to make it even better by allowing customers (many of whom need their current glasses to see) to keep their real glasses on while shopping with VTO. The challenge was to develop a mobile application, initially for iOS, capable of erasing real glasses in real-time and replacing them with augmented reality (AR) glasses in a live video feed.
This idea, once deemed impossible due to technological constraints before 2021, became achievable through collaboration with Coherent Solutions.
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Results
The solution delivered by Coherent Solutions brought significant benefits to Daikin’s users, enabling them to effectively manage and optimize their intelligent equipment:
50% Reduction in Production Cloud Environment Costs: Coherent Solutions implemented cost-saving measures, resulting in a substantial reduction in production cloud environment costs. This allowed businesses to allocate their resources more efficiently.
Reduced Operating and Maintenance Costs: The solution helped decrease operating and maintenance costs for building owners. By optimizing equipment management and enhancing efficiency, businesses could save on expenses associated with maintenance and operations.
Innovation Award Recognition: The solution developed by Coherent Solutions was recognized with an Innovation Award at the Global BEMS Conference. This acknowledgment highlights the transformative nature of the solution and its positive impact on the industry.
Data Visibility and Access Management: Coherent Solutions ensured that all users had access to comprehensive data visibility while implementing appropriate access management protocols. This allowed businesses to make informed decisions based on real-time insights.
Access to Critical Data Points: Coherent Solutions enabled access to 150 critical data points, which were tracked, monitored, organized, and archived. This comprehensive access to data empowered businesses to gain deeper insights into equipment performance and make data-driven decisions.
Secure Connection and Remote Monitoring: The solution provided a secure connection to equipment, enabling remote monitoring, service, and control. Businesses could efficiently manage their intelligent equipment from any location, enhancing operational efficiency.
This is our promise of digital value creation in practice, a business outcome defined first, with technology built entirely in service of it.
Through these comprehensive benefits, Coherent Solutions’ solution not only provided data visibility, secure connections, and access to critical data points, but also resulted in cost reductions, operational efficiency improvements, and industry recognition. The successful implementation of this solution revolutionized the management of intelligent equipment for Daikin and served as a catalyst for growth and innovation.
Solution
Coherent Solutions provided a comprehensive range of manufacturing software solutions to address the challenges faced by Daikin. These solutions included:
Dedicated Core Team: Coherent Solutions established a dedicated core team that collaborated closely with Daikin’s Product Owner and key stakeholders. This team ensured effective communication, alignment of goals, and efficient coordination throughout the development process.
Design and Architecture: Coherent Solutions defined a well-structured design and architecture for the cloud-based managing solution. By leveraging their expertise in software engineering and IoT, they created a scalable and adaptable framework that could cater to the needs of businesses across industries.
User-Friendly UI Tool: Recognizing the importance of a user-friendly interface, Coherent Solutions developed a UI tool that allowed end users to easily configure the cloud platform. This intuitive tool empowered businesses to customize and optimize the management of their intelligent equipment according to their specific requirements.
Streamlined Data Migration and Initial Setup: Coherent Solutions facilitated a smooth transition by streamlining the process of data migration from previous versions of the platform. They ensured that businesses could seamlessly transfer their data and configurations to the new cloud-based solution, minimizing downtime and disruptions.
Quality Control: To guarantee the reliability and performance of the solution, Coherent Solutions implemented a rigorous quality control process. This involved conducting both manual and automation testing at every level of development, ensuring that the platform met the highest standards of quality and functionality.
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Solution
Despite tight deadlines, Coherent Solutions swiftly assembled a dedicated team of professionals who understood the product specifics and promptly delivered ready-to-use components to the client. The project consisted of three key stages:
Stage 1: Discovery
In the initial phase, the team conducted a thorough examination of the existing digital product architecture and evaluated the proposed new approach to create a seamless transition plan. Following that, the team provided a detailed estimate for the expected scope of work and began implementing smaller tasks to gain hands-on experience with the codebase.
Stage 2: Development
During the development phase, the team focused on implementing a new framework for multistep dynamic forms. This framework was designed to simplify and standardize the development of multiple visually similar UI forms. This phase also included learning product specifics by addressing challenges arising from unexpected behavior.
Stage 3: Knowledge Transfer
In response to budget constraints due to global financial challenges, the decision was made to smoothly transfer all completed and partially finished code to the customer’s in-house development team. This transition was facilitated through comprehensive knowledge-sharing sessions and detailed code walkthroughs.
Results
The collaboration between the client and Coherent Solutions yielded significant outcomes. Here are the key results achieved:
Accelerated Modernization: The Coherent Solutions team played an important role in expediting the transition of the client’s core product from a Java GUI to an Angular-based WebUI, reducing time-to-market.
User-Friendly UI Forms: The implementation of the innovative framework, developed with Angular Reactive Forms and other front-end technologies, enhanced productivity by simplifying the development of similar UI forms and became the standard de facto tool for the customer’s in-house team.
Knowledge Transfer: Despite budget constraints, the Coherent Solutions team successfully transferred code to the client’s team through comprehensive knowledge-sharing sessions and detailed code walkthroughs.
Future Collaboration: Recognizing the value of collaboration, both parties expressed a strong intention to resume working together once budget constraints were resolved. This highlights the trust and satisfaction our client had in the results achieved by Coherent Solutions.
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The client faced a significant technology modernization challenge for one of its critical products, which required transitioning from a Java graphical user interface (Java GUI) to a web-based interface (WebUI) built on Angular. The task was complex and required rewriting RESTful APIs and WebUI screens with limited documentation available.
As the project fell behind schedule, the client made the strategic decision to enlist a team of 35 experts from Coherent Solutions, including developers, business analysts, and project managers, to expedite completion and ensure the project met its goals.
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Our approach: Embedded, collaborative, and agile
Coherent Solutions embedded a 38-person cross-functional team that became a core part of BowFlex’s product group—working daily alongside product and technology leaders to co-own product vision, design decisions, and release priorities. Rather than acting as an external vendor, we operated as an integrated partner, driving architecture, UX, QA automation, and performance optimization in lockstep with BowFlex.
Key focus areas included:
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Building robust biometric data pipelines to handle high-volume, real-time data streams smoothly and securely.
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Designing graphically rich dashboards that turn complex data into clear, inspiring insights, motivating users to push further.
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Expanding automated test coverage to reduce manual QA overhead and speed up release velocity.
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Tuning app performance to deliver fast, responsive user experiences across various devices and networks.
Our collaborative, agile approach allowed us to rapidly adapt to user feedback and evolving product priorities.
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These outcomes were the result of Coherent’s deep integration across the development lifecycle from architecting biometric data pipelines and designing dashboards to implementing automated test frameworks and fine-tuning performance across devices.
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The final app is more than a fitness tracker; it’s a personal biometric coach that supports users at every step with:
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Real-time heart rate, calorie, and workout duration tracking from BowFlex equipment and compatible wearables.
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Dynamic, visually engaging dashboards displaying progress history, milestones, and goal tracking.
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Automated testing frameworks which ensure consistent quality while enabling rapid feature rollout.
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Performance optimizations that guarantee smooth, lag-free experiences worldwide.
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Ongoing strategic collaboration for iterative feature evolution based on real user data.
The impact: Elevating user engagement and market position
BowFlex has now achieved faster release cycles, improved fitness app stability, and stronger user ratings, which improve loyalty and retention to the brand, increasing enterprise value. By embedding into every stage of the product lifecycle, Coherent ensured that innovation was delivered without compromise:
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Automated test coverage significantly increased, cutting QA cycles and ensuring smoother, more reliable releases.
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App stability improvements led to higher ratings on Google Play, reflecting stronger user satisfaction.
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Faster release cycles allowed BowFlex to respond quickly to market trends and user needs, sustaining growth momentum.
With the new app, our users feel like they’ve got a personal coach in their pocket, one that knows them, adapts to them, and keeps them coming back. It’s not just workouts anymore, it’s a relationship, and that’s what sets BowFlex apart in the connected fitness world.
Alexandr Maslyakov
Project Manager, Coherent Solutions
The challenge: Beyond an app refresh, building a biometric fitness companion
BowFlex didn’t need just new features, but a partner capable of rethinking their digital ecosystem end-to-end. Coherent Solutions was brought in to modernize legacy systems, design secure real-time data flows, and ensure that the digital experience could scale globally. A significant effort was also directed toward supporting the new models of BowFlex equipment, which required ensuring the app’s compatibility with both legacy and cutting-edge products. This was critical to maintaining the brand's reputation for delivering innovation across its entire range of fitness machines.
BowFlex’s goal was clear but ambitious:
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Capture and process real-time biometric data such as heart rate, calorie burn, and workout duration from both BowFlex equipment and third-party wearables.
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Present this data through intuitive, motivational dashboards that help users track progress and stay engaged.
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Ensure the app delivers consistent, reliable performance globally, avoiding frustrating lags or crashes.
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Accelerate the release cycle to bring new features to users faster without compromising quality.
This required not just software development, but a holistic rethink of data pipelines, testing automation, UI design, and performance optimization.
What’s next: AI-driven personalization and advanced analytics
Together, BowFlex and Coherent Solutions are now co-developing AI-driven personalization features that will deliver adaptive workout plans, real-time coaching, and deeper engagement — pushing the connected fitness experience toward its next evolution.
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After weaving AI into it’s digital experience, BowFlex will be able to:
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Deliver tailored workout plans that adapt dynamically to user performance.
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Provide real-time coaching suggestions that enhance motivation and outcomes.
This next phase will further strengthen BowFlex’s mission to bring personalized, connected fitness to users worldwide.
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Results
The implemented solution delivered significant results for Bluestem Brands. Coherent Solutions enabled more frequent and faster data updates, providing stakeholders with timely access to updated information for informed decision-making. The integration of historical tracking capabilities allowed for the identification and analysis of trends in customer behavior, enabling a deeper understanding of preferences and the ability to tailor strategies accordingly.
Enhanced data drill-down capabilities empowered stakeholders to explore specific details and uncover actionable insights, such as cross-selling opportunities, customer demographics, and credit levels. This improved data exploration facilitated targeted decision-making based on key drivers and valuable insights.
Moreover, the solution streamlined the assessment of change impacts, offering clarity and transparency in evaluating the effects of modifications. Stakeholders gained the ability to confidently evaluate potential outcomes and make informed decisions to drive positive results.
Overall, Coherent Solutions’ implementation resulted in enhanced data agility, improved insights, and better cross-departmental decision-making for Bluestem Brands.
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Coherent Solutions implemented a comprehensive solution to address Bluestem Brands’ data management challenges. The solution focused on four key objectives: accelerating data updates, enabling historical tracking of data changes, facilitating data drill-down capabilities, and enhancing the assessment of change impacts.
To achieve these objectives, Coherent Solutions implemented efficient data processing mechanisms, allowing for more frequent and faster data updates. Historical tracking functionality was integrated to capture and analyze trends in customer behavior over time, providing valuable insights for informed decision-making. The solution also included enhanced data exploration capabilities, enabling stakeholders to delve into specific details and uncover actionable insights. Additionally, the solution provided a streamlined process for assessing the impacts of changes, ensuring clarity and transparency in decision-making.
Through these optimizations, Coherent Solutions' data analytics services empowered Bluestem Brands to make smarter decisions across departments, improve communication, and drive better outcomes for their business.
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Results
Coherent Solutions not only met all the application development and data-related requirements but also went the extra mile by creating a prototype solution. This innovative solution provided Amify’s clients with a comprehensive understanding of their items, enabling them to make informed decisions to optimize their marketing strategies and refine their products for better performance and customer satisfaction.
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As part of our solution, Coherent assembled a highly skilled cross-functional team. Within a remarkably short timeframe of three months, our team accomplished the following:
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We laid the foundation for the application by establishing the initial architecture. Additionally, we set up automated infrastructure configuration to streamline the deployment process and ensure scalability and efficiency.
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Our team seamlessly integrated the application with authorized providers, enabling users to leverage popular Single Sign-On (SSO) services such as Google and Microsoft.
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We successfully implemented essential login/logout functional to enable secure user access. Moreover, we created an administrative user interface for efficient user management.
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To ensure optimal digital product development and delivery, we helped establish effective Dev, UI/UX, QA, and DevOps procedures and tools. These procedures and tools streamlined the development lifecycle, enhanced collaboration, and ensured high-quality deliverables.
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Solution
Initially, a team of five developers embarked on the task of developing new functionalities. Within a year, this team expanded to include 22 highly skilled professionals who made technical improvements to the solution’s architecture. The outcome of this case is a significant improvement in system performance and stability. After completing the development phase, an extensive bug-fixing process was carried out, ultimately resulting in the successful launch of a critical component.
Encouraged by the team's success, the client decided to proceed with further updates, including the enhancement of libraries and frameworks, addressing any remaining issues, and aiming to deliver the second release within the subsequent month. Not only was this ambitious objective achieved, but it was also surpassed, yielding exceptional payoff.
Results
Through careful planning and seamless collaboration between the client and Coherent Solutions, a series of significant milestones were achieved, transforming this project into an outstanding success story.
Team Expansion and Expertise: What initially began as a small team of five developers rapidly grew into a formidable force of 22 experts who executed all the tasks with outstanding performance.
Architectural Enhancements: Within a year, the team successfully implemented numerous improvements to the solution’s architecture, resulting in enhanced overall system performance and increased stability.
On-Time Deliveries: Despite the project’s complexity, the team was able to meet tight deadlines. As a result, not one but two releases were successfully delivered within a challenging twelve-month time frame.
New Feature Implementation: One of the standout features of the new solution was a comprehensive support for managing laboratory research materials. This enhancement resulted in a more efficient process for handling histology materials.
Future Collaboration: Following the completion of the project phase, the client has decided to continue collaborating on the development of the next set of system components. This decision underscores the success and trust that has been fostered within this partnership.
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The client embarked on a mission to improve their laboratory testing services and optimize operations, resulting in the idea of creation of a new-generation Laboratory Information Management System (LIMS).
The primary goal of this upgraded version was to revolutionize how the company manages laboratory data, workflows, and teams, with a focus on increasing efficiency. However, the project quickly fell behind schedule and required resources.
In this case, the client chose to reinforce its development team by forming a cross-functional group of experts well-versed in the latest technologies.
Their primary objective was to deliver a critical component of LIMS 2.0 within a challenging twelve-month timeframe.
Recognizing the need for a significant breakthrough, the company strategically partnered with Coherent Solutions to address these challenges.
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Results
The major challenge was to propose UX flows taking into account needs of about 19 user roles with regional differences for an application with 6.3M unique userbase.
By leveraging Coherent Solutions’ expertise and capabilities, Agilysis was able to optimize their global sourcing strategy and transform their software offerings.
Through targeted solutions and innovative enhancements, Agilysis improved the user experience, providing customers with a seamless and satisfying interaction with their software products. This elevated user experience resulted in enhanced customer satisfaction, increased brand reputation, and ultimately, greater market success.
Furthermore, the collaboration enabled Agilysis to accelerate their time to market, delivering their software solutions more efficiently and responding swiftly to market demands. This competitive advantage allowed Agilysis to expand their customer base and capture new opportunities.
The combined efforts of Agilysis and Coherent Solutions not only resolved technical challenges but also provided valuable advisory services throughout the partnership. This advisory support ensured that Agilysis made informed decisions and optimized their business strategies for long-term success.
Overall, the partnership between Agilysis and Coherent Solutions exemplifies the power of collaboration and its impact on overcoming challenges, enhancing the user experience, and achieving remarkable results in the hospitality software industry.
Solution
To address these obstacles and drive success, Agilysis forged a strategic partnership with Coherent Solutions.
By partnering with Coherent Solutions, Agilysis gained access to a deep pool of skilled professionals who possessed the necessary knowledge to tackle complex technical issues. Leveraging this talent pool, Agilysis and Coherent Solutions implemented targeted solutions that streamlined operations, enhanced efficiency, and improved their product design and user experience.
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Results
Coherent Solutions and MTS Systems formed a powerful partnership to effectively deliver strategic IT initiatives. A dedicated team, comprising project management, development, quality assurance, and scrum master professionals, collaborated closely with MTS. The implementation of Agile methodology facilitated seamless collaboration and ensured the achievement of critical milestones.
To address the challenge of scaling the team efficiently, Coherent Solutions established product teams that combined their own resources with selected MTS team members. This flexible approach allowed for quick alignment of capacity with demand, resulting in efficient project delivery.
Through this successful 11-year partnership, Coherent Solutions empowered MTS Systems to adopt Agile practices, transitioning from a single annual release to 2-3 releases per year. The collaborative effort led to increased annual production release rates, reduced development burn rate, and the establishment of a repeatable process for incorporating customer feedback into the project roadmap.
By providing expertise in digital engineering, fostering true partnership and collaboration, utilizing a proven delivery model, and emphasizing innovation and advisement, Coherent Solutions supported MTS Systems on their path to market leadership and enhanced software delivery efficiency.
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To address the challenge of delivering strategic IT initiatives efficiently, MTS Systems partnered with Coherent Solutions. Together, they implemented a range of solutions to enhance software delivery efficiency and drive market leadership. These solutions included:
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A dedicated team was formed, consisting of project management, development, quality assurance, and scrum master professionals.
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Close collaboration between the dedicated team and MTS Systems was established.
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Agile methodology was implemented to facilitate seamless collaboration and ensure the achievement of critical milestones.
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Product teams were established, combining resources from Coherent Solutions and select MTS team members.
This flexible approach allowed for quick alignment of capacity with demand, resulting in efficient project delivery.
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Results
By prioritizing data privacy measures and implementing robust testing strategies, the solution ensured the integrity of healthcare data. This instilled confidence in the accuracy and reliability of the data used for development and testing purposes.
The streamlined testing processes, including the automation of regression test scripts, resulted in improved product quality. By quickly identifying and rectifying errors, the solution facilitated the delivery of clean and error-free versions of the system to users for further testing.
The focus on data privacy and product quality had a positive impact on user acceptance. The solution created a secure and efficient environment that inspired trust among users and encouraged their adoption of the innovative healthcare offerings.
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To overcome the challenges and drive innovation, we developed a custom health insurance software solution that included the following key elements:
Enhanced Data Privacy Measures: Robust processes were established to ensure the secure handling of sensitive information. This involved implementing industry-leading data anonymization techniques and adhering to strict data privacy standards.
Streamlined Testing Strategies: Advanced testing methodologies were employed to optimize the testing process. This included the automation of regression test scripts, enabling efficient identification and resolution of errors. Additionally, quality assurance processes were implemented upstream to enhance requirements gathering and improve data integrity.
Secure Environment Establishment: A dedicated and protected area within the client’s infrastructure was created, serving as a secure repository for patient data. Thorough de-identification processes were implemented to remove personally identifiable information, aligning with the highest data privacy standards.
By integrating these solutions, the client achieved enhanced data privacy, improved product quality, and increased user acceptance. The solution provided a secure and efficient environment for handling sensitive data, fostering innovation in the healthcare community.
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Results
Ongoing partnership with Coherent Solutions yielded transformative outcomes, addressing client’s initial business challenges and driving substantial growth.
Accelerated Product Development: By leveraging the tailored outsourcing approach, WEX Health experienced a notable increase in the speed of product development. The optimized utilization of external resources allowed them to expedite the delivery of new features and enhancements, meeting customer demands with agility.
Enhanced Customer Satisfaction: Fulfilling customer-driven customizations promptly and effectively became a key focus for WEX Health. As a result, they achieved heightened levels of customer satisfaction, ensuring the loyalty and retention of existing customers. This, in turn, fostered positive word-of-mouth and attracted new customers to their platform.
Improved Resource Efficiency: The strategic partnership with Coherent Solutions enabled WEX Health to overcome resource limitations and optimize efficiency. By leveraging the expertise and resources of their internal team alongside the specialized capabilities of Coherent Solutions, they achieved greater productivity and maximized the value of their available resources.
Market Expansion and New Partnerships: The successful implementation of the outsourcing model positioned WEX Health as an industry leader, opening doors to new partnerships and business opportunities. Their ability to deliver tailored solutions, coupled with their strong track record of customer satisfaction, enabled them to secure strategic partnerships with large-scale clients, further fueling their growth trajectory.
Innovation and Competitive Advantage: By embracing the collaborative spirit of the outsourcing model, WEX Health fostered a culture of innovation. Their ability to tap into the expertise of external resources, alongside their internal team, empowered them to stay ahead of market trends and maintain a competitive edge in the health industry.
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Client implemented a game-changing partnership model with Coherent Solutions to overcome their business challenges. This strategic approach involved integrating their internal resources with Coherent Solutions’ expertise to drive significant advancements in their healthcare software engineering operations.
At the core of the solution was the formation of dedicated development teams, carefully curated with a blend of client resources, domestic experts, and integrated development resources. This collaborative synergy maximized efficiency, enabling client to deliver highly customized solutions to their customers with exceptional precision.
Through seamless collaboration and a shared vision for success, client swiftly addressed their resource limitations and streamlined their software development processes. This optimized outsourcing model empowered them to meet and exceed customer expectations, bolstering satisfaction levels and unlocking new avenues for business growth.
The strategic partnership with Coherent Solutions played a pivotal role in client’s ongoing evolution and market dominance. Leveraging Coherent Solutions’ expertise and resources, they continuously enhanced their software engineering capabilities, staying ahead of the competition and driving innovation.
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Our approach: Building the future step-by-step
Together with Planet Fitness, we ran workshops with members and staff, mapped frustrations into clear goals, and turned those into actionable product roadmaps. Our embedded team grew to 50+ Coherent specialists spanning mobile development, web, data, UX, QA, and DevOps, integrated directly with Planet Fitness’ leadership to co-own delivery. Through agile sprints, we continuously refined user flows, while also driving the complex back-end integrations that made a seamless experience possible.
The solution: Your personal fitness assistant, everywhere you go
New features and capabilities were enabled by Coherent Solutions’ work on system integrations, biometric data pipelines, and CRM-driven personalization. From heart rate monitoring to live content delivery, our teams ensured every feature was scalable, secure, and member-first.
The result was more than a fitness app. It was a digital fitness companion that:
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Gives members real-time heart rate feedback, turning workouts into interactive, data-driven experiences, improving loyalty and retention.
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Streamlines class registration and service ordering with effortless in-app flows, driving new revenue streams.
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Delivers access to live and on-demand content, empowering members to train on their own terms and encouraging stickiness with the Planet Fitness brand.
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Creates personalized training plans powered by member preferences and workout history.
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Enable smart CRM-driven recommendations to enhance engagement, growing revenue.
This made the mobile app a central part of how members plan, track, and stay engaged with their fitness goals on the go.
The impact: Transforming engagement and business outcomes
Through Coherent’s integration of fragmented systems, optimization of mobile performance, and agile delivery approach, Planet Fitness achieved:
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150% growth in unique mobile users in just seven months.
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A 15% increase in development velocity over its first six months, accelerating feature delivery and innovation.
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The category’s first-ever fitness app with live heart rate feedback, creating new levels of member motivation and satisfaction.
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Streamlined staff workflows, freeing up time to focus on member support instead of manual tasks.
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New revenue streams through data-driven upselling, fueled by personalized recommendations.
Most importantly, the platform laid the foundation for the next frontier of AI-driven personalization that will make workouts smarter, adaptive, and deeply engaging in real time.
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Alexandr Maslyakov
Project Manager, Coherent Solutions
The challenge: From fragmented experience to seamless connection
Planet Fitness needed more than just a custom fitness app: they needed a transformation partner who could unify fragmented systems, streamline staff workflows, and build a scalable platform. Coherent Solutions was engaged end-to-end: from mapping user frustrations, to architecting the technical backbone, to designing engaging user journeys.
But reality posed serious obstacles. The member experience was fragmented: registration, class booking, and ordering operated on separate platforms that didn’t communicate with each other. Staff were stuck managing tedious manual workflows, which impacted system scalability and flexibility, and as a result, growth. Without integration between CRM and e-commerce, personalized upselling was guesswork instead of a data-driven opportunity.
What’s next: AI-driven personalization and advanced analytics
Few engagements illustrate our promise of digital value creation more clearly. We worked with the client to define a specific business outcome, and every technical decision was then made to reach that goal.
Together, Planet Fitness and Coherent Solutions are now shaping what’s next: AI-driven personalization and advanced analytics. Coherent’s role spans cloud-driven integrations, data engineering, and predictive modeling, ensuring that every workout adapts to members in real time.
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Solution
The initial project approach included 7 JavaScript engineers skilled in both Angular and Node. Building the foundational application took almost one year, and it continues evolving. Coherent Solutions’ team leads guided the client’s leadership on managing the scope, quality, and teams recommended to grow and expand their solution capabilities. The result is a dedicated team of 30 engineers who have built an intuitive, feature-rich financial application suite that continues to expand in functionality.
Results
This is our promise of digital value creation in practice: a business outcome defined first, with technology built entirely in its service.
From the initial concept, the Coherent Solutions team has since been tasked with expanding the core capabilities into a broader financial software suite that would enable the client’s customers to build budgets for workforces, operations, and capital to efficiently plan for large projects such as school construction, etc. This was further expanded into a more in-depth communications suite, allowing their customers to take multi-page budget reports and convert them into a web-based “site” that could then be exported only if needed.
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As a startup, the client had a concept of what they wanted to build – a web-based application allowing the financial directors of government entities to share their budgets, funding, and spending information with their associated communities – giving full transparency to their constituents. The idea was to create an online interface allowing government agencies to upload and define their budgets and spending while enabling a public UI to easily navigate and understand this data.
The client approached Coherent Solutions to make this concept a reality after being referred to them by another Coherent Solutions’ client to take on the opportunity.
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Solution
The solution to the client’s business challenge involved developing a comprehensive web application on the AWS platform, utilizing .NET, Angular, and PostgreSQL as the main tech stack. The project consisted of four key stages:
Stage 1: Pilot
First, the team explored challenges and laid the foundation for the solution by conceptualizing essential features.
Stage 2: MVP and Prod Release
Next, the team swiftly developed and released the Minimum Viable Product (MVP) to meet immediate needs in fertilization planning.
Stage 3: Active Development
During this phase, our developers actively improved the solution by incorporating additional features, including an admin panel, integration with various systems, and Power BI, until the final product was achieved.
Stage 4: Ongoing Support
Following successful digital product development, the team transitioned into providing ongoing support. They diligently address bugs, implement enhancements, and ensure the seamless operation of the solution for its long-term success.
The combination of Coherent Solutions’ talent and well-organized approach culminated in the development of a comprehensive solution tailored to meet the evolving needs of the agronomy industry. The product’s key features include:
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Cost-optimized recommendation algorithm
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Dynamic explanations of recommendations
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Editable recommendations for user customization
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Export recommendations in different formats
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Automation for loading input data from third-party applications
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Generation and export of mandatory reports for the US federal fertilization government
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Integration with maps for field visualization and area calculation
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Algorithm for testing the ability to mix different products
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Notification system via the application and email
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Admin panel for employee management, algorithm settings, and versioning changes
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Integration with Power BI
Results
The project has brought about transformative changes for the client, revolutionizing the landscape of fertilization planning.
Enhanced Automation:
The solution effectively relieved the client’s staff from the time-consuming manual tasks of making recommendations. By automating complex processes, employees gained the freedom to focus on crucial research initiatives and continually improve the fertilization algorithm. This newfound efficiency not only saved time but also elevated the quality of research efforts.
Competitive Edge:
The solution played a crucial role in boosting the client’s competitiveness in the agronomy industry. The streamlined fertilization planning processes and advanced features have positioned the client as an industry leader, enabling them to not only meet but also exceed their customers’ expectations. Additionally, the platform’s capabilities facilitated a seamless entry into new markets, expanding the client’s reach and influence in the agronomic landscape.
Business Challenge
The client offers a range of products and services, one of which involves creating personalized fertilization plans. Previously, employees had to invest significant time communicating with customers, gathering input data, drafting recommendations, analyzing them, and explaining the results to end-users. This process proved to be time-consuming and challenging, especially when providing this service to a large number of customers.
The primary request was to develop a web application where customers can log in, input introductory information, automatically receive a recommendation with explanations, and have the capability to edit it. The solution aimed to streamline the process, freeing up employees to dedicate more time to research and improving the recommendation algorithm.
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Solution
In response to the diverse challenges faced by our client, the Coherent Solutions team decided to develop a web application with an enhanced backend, leveraging Java and Angular. This strategic approach facilitated seamless communication, integrations, upgrades, and reporting, effectively meeting the specific requirements of the client’s wireless fluid management system.
The project took a year to complete and encompassed the entire development process, including:
-
Business Analysis
-
UX/UI Design
-
Implementation
-
Testing
-
Infrastructure (DevOps)
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Maintenance and Support
Upon project completion, the client recognized the team’s agility, transparency, and prompt response to change requests. This positive feedback led to the decision to continue the collaboration. Currently, the project is ongoing, with the Coherent Solutions team actively introducing new features and enhancements to the application while providing ongoing maintenance and support.
Results
The 8-year collaboration between the client and Coherent Solutions has resulted in a comprehensive enhancement in key areas of fluid management system:
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Enhanced Transparency: Enhanced transparency in the service process, providing a clearer understanding of operations.
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Advanced Issue Tracking: Systematic issue tracking to identify and address challenges swiftly.
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Efficient Data Integration with DMSs: Efficient data capture and integration with data management systems ensures a seamless flow of information and rapid sharing with key stakeholders.
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Optimized Inventory Management: A proactive fluid inventory management system that minimizes delays and reduces costs.
Overall, our digital software solution has not only revolutionized fluid management for the client but has also been a catalyst for the continuation and deepening of our collaborative partnership.
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The client sought assistance in developing a wireless fluid management system for vehicles and fleet services. The software needed to manage fluid dispensing, control fluid levels, prevent unauthorized dispensing, and collect comprehensive dispense history. Additional challenges included:
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Standalone mode operation (no internet)
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Custom hardware with limited resources
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Communication using custom wireless networks and protocols
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Easy installation, configuration, and upgrades
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Integrations with third-party data management systems
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Solution
To expedite the project’s completion within the shortest possible time frame, we formed a cross-functional team of 30 professionals. This team included specialists in iOS and Android development, desktop application development for both Windows and Mac platforms, and a dedicated web application unit. The project was organized into five distinct phases:
Phase 1: Project Estimation
The initial stage involved a comprehensive assessment of the project’s scope and requirements.
Phase 2: Proof of Concept (POC) Development
This phase focused on creating a Proof of Concept for the desktop version of the application.
Phase 3: Development and Quality Assurance
During this stage, the team worked on developing the desktop application for both Windows and Mac platforms. Simultaneously, mobile development and thorough quality assurance processes were undertaken.
Phase 4: Bug Resolution & Scaling
Following the development phase, the team addressed any identified issues (bugs), ensured the scalability of the solution, and sought client approval.
Phase 5: New Functionality Development and Implementation
The final phase encompassed the development and seamless integration of new functionality into the project.
The combination of innovative technology and a well-organized approach led to the development of the most comprehensive identity platform in the industry, boasting standout features such as:
Digital Authentication:
This feature ensures secure, password-less access across a variety of digital environments, including workstations, servers, remote access, and network devices.
Physical Authentication:
This functionality simplifies secure access to buildings, doors, and corporate assets by replacing traditional badges while maintaining existing access control policies and readers.
Identity Management:
This feature ensures secure onboarding, supports diverse authentication methods, simplifies account recovery, and provides a user-friendly self-service portal.
Administration Console:
Administration console provides centralized control with pre-built integrations, remote management, usage monitoring, event management, role-based access, and SIEM logging for comprehensive oversight.
Identity Engine:
Ensuring secure access, this component verifies device trust, applies precise policies, and utilizes presence and behavioral models to monitor user actions. Additionally, it adapts access based on contextual risk, thereby enhancing overall security.
Results
Overall, the project has not only met but exceeded the initial objectives. The collaboration between the client and the Coherent Solutions team has resulted in the development of the industry’s most comprehensive identity platform that addresses contemporary security challenges in both digital and physical domains.
The Coherent Solutions team takes pride in contributing to this transformative journey and remains committed to pushing the boundaries of what is possible in the realm of identity authentication and cybersecurity.
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To address the challenges of data breaches and compromised identities in modern enterprises, our client set out to develop a groundbreaking identity platform. This innovative platform needed to utilize artificial intelligence and biometrics to enable autonomous monitoring and analysis of user behaviors in real-time across both digital and physical environments. The primary goal was to ensure that only authorized individuals could access corporate resources.
However, achieving this ambitious goal required seamless integration with all systems to ensure broad compatibility and an exceptional user experience. Precision and scalability were crucial, as organizations needed a solution that enhanced security without sacrificing productivity. To meet these demands, our client collaborated strategically with the Coherent Solutions team to build this cutting-edge solution.
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Solution
The Coherent Solutions team dedicated 18 months to designing a next-gen speech analytics solution for the client’s call center portfolio. This innovative solution automates the process of analyzing call center interactions by transcribing every call recording from voice to text.
Leveraging AI technology, it can also analyze each transcript to summarize conversation content, identify key topics, and determine sentiment. The product can identify critical reasons for both customer satisfaction and customer churn by figuring out meaningful words and phrases that have positive and negative connotations and determining the emotional character of speech passages.
Additionally, AI-driven speech analytics provides actionable insights from individual conversations, such as uncovering genuine customer opinions on new products or services, identifying agent performance levels, and assessing the percentage of conversations meeting quality standards.
Based on the insights above, the solution provides aggregated analytics that help MaxContact make better, data-informed decisions, improve service quality, reduce costs, and drive better call quality and compliance.
During the initial phase, we conducted AI-related research, developed prototypes to showcase AI model capabilities, and explored various options. Additionally, we crafted UX designs, validated them with the client, and refined the reference architecture.
Around three months into the development phase, we demonstrated the product to potential customers. Soon after, the MVP was launched and made available to customers.
The resulting solution fully meets the customer requirements in terms of functionality and usability. The solution comes with the following key elements:
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Transcription Service: The solution converts daily call recordings into text using DeepGram. It comprises multiple serverless components provided by Azure functions, each handling a specific step of the workflow. A highly scalable and efficient event system facilitates seamless coordination among these components.
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AI Analysis Service: Utilizing a combination of LLM and non-LLM AI models, our self-hosted AI analysis service extracts valuable insights from each conversation transcript.
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Spokn AI Back-end: Serving as the backbone of the Speech Analytics solution, Spokn AI back-end employs a mix of .NET-based serverless components, APIs, Azure-powered event and messaging systems, and data storage solutions. It facilitates integration with external systems, orchestrates processing workflows, aggregates data, and delivers insights and analytics.
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Spokn AI Web Application: Our Vue.js front-end application presents high-level data to end users, such as Contact Centre Managers and QA specialists, through a user-friendly yet sophisticated dashboard. This dashboard enables data-informed decision-making by providing an overview of key topics driving traffic in contact centers, conducting trend analysis of evolving customer needs, and facilitating comparison of current results with past performance.
All these components are hosted on and operated from the Azure cloud platform as a multi-tenant SaaS solution.
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Few engagements illustrate our promise of digital value creation more clearly. We worked with the client to define a specific business outcome, and every technical decision was then made to reach that goal.
Satisfied with the outcomes, MaxContact enlisted Coherent Solutions to further enhance the designed solution. Overall, the partnership not only helped the client enhance service quality but also facilitated customer satisfaction, bolstered profits, and improved sales efficiency and compliance.
Business Challenge
The client wanted to help their customers gain more visibility into their activities. Namely, they wanted to help them understand the “why” behind each contact center conversation and enable them to make better business decisions.
Traditionally, contact center management and QA personnel listened to selected call recordings to gain insight into the interactions their agents had with customers. This helped identify coaching opportunities and understand how to drive increased efficiency and revenue. However, this process only allowed them to cover a very small portion of the entire conversation landscape, leading to poor outcomes, compliance risks, and missed opportunities.
To meet the challenge, MaxContact decided to build an AI speech analytics solution. Since building it required AI expertise that they didn’t have in-house, the client hired Coherent Solutions as a suitable and reliable partner. Our team was tasked with delivering it within a tight timeframe.
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Solution
To support Apaleo’s objectives, we collaborated with their development team to deliver key enhancements and new features tailored to the needs of larger hotel chains. The focus was on expanding the platform’s property management capabilities to accommodate the requirements of enterprise-level customers.
Key developments included:
- Enhanced financial management processes.
- Improved management of hotel guest transactions.
- Optimized system performance to handle larger data loads and ensure scalability.
These updates helped Apaleo meet the needs of its larger clients while positioning the platform for future growth and wider adoption.
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Our collaboration with Apaleo led to the successful deployment of a major large clients across multiple continents. The enhancements have strengthened Apaleo’s ability to support large clients and showcased the platform’s effectiveness in handling increased operational demands.
This is digital value creation in practice, a business outcome defined first, with technology built entirely in service of it.
As a result, we achieved impressive milestones:
- 7,000+ rooms onboarded for a large hotel chain operating worldwide.
- 7,500 rooms for a client’s enterprise customer rolled out in just 2 months.
Business Challenge
Initially focused on mid-sized hotels and apartment owners, Apaleo aimed to expand its platform to attract larger hotel chains. This required developing new features for corporate clients and enhancing the platform’s performance to handle larger accounts with more properties, guests and connected applications. To achieve this, Apaleo sought additional expertise to support the rapid digital product development and deployment of these capabilities, ensuring the platform could scale to meet the needs of larger enterprise customers.
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Solution
To address the challenges CAPCA faced in managing their educational events, Coherent Solutions developed a standalone web application called CE Hours Reported. It is designed to streamline the entire process of course management, attendee tracking, and compliance reporting.
Over 14 months, our team of 10 members worked diligently to craft a custom digital solution tailored to CAPCA’s specific needs. This comprehensive development effort included designing user-friendly interfaces, implementing advanced tracking features, and automating reporting functions.
Project Timeline
Phase 1: Requirements and Architecture (4 Weeks)
This phase established the project’s foundation by defining the product vision, documenting requirements, and creating system architecture.
Phase 2: Pilot and MVP Development (20 Weeks)
In this phase, the team developed the Minimum Viable Product (MVP) and a Proof of Concept (POC) for offline mode. The focus was on delivering a functional MVP that met the timeline, budget, and quality standards.
Phase 3: Premium Plans Development (17 Weeks)
The final phase involved adding premium features and integrating the Stripe payment system to support advanced functionalities and seamless transactions within CE Hours Reported.
Key features of the solution:
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Course and Session Management: Sponsors can easily manage their sessions, including attendance tracking, reviewing, and fixing any inconsistencies. The application allows them to submit this information directly to CAPCA, ensuring that all data is accurate and up-to-date.
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QR Code Scanning: A standout feature of the product is the ability to scan QR codes using a phone or tablet camera via the preloaded web application. This feature enables real-time tracking of attendees as they enter and exit sessions, ensuring accurate reporting of CE hours.
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Streamlined CE Course Application Process: The application simplifies the process of applying for CE courses, making it easier for sponsors and attendees to manage their continuing education requirements.
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Automated Reporting and VOA Certificates: The application automatically generates reports and issues VOA certificates to attendees, reducing the administrative burden and ensuring compliance with CE requirements.
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Retroactive Data Reporting: Users can report attendance data retroactively, which is particularly helpful during the renewal process, ensuring that all CE hours are accurately recorded and reflected in official records.
To ensure a high-quality product, Coherent Solutions applied Agile software development methodology, known for its emphasis on teamwork, collaboration, and rapid iteration. The development process was organized into two-week sprints, allowing for regular feedback and adjustments. This approach ensured that the application was aligned with stakeholder expectations and delivered tangible results promptly.
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The new web application developed by Coherent Solutions has significantly enhanced CAPCA’s and the wider pest-management industry’s ability to manage and report CE hours to the California Department of Pesticide Regulation. By streamlining processes and automating key functions, the solution has improved accuracy, efficiency, and compliance for both CE sponsors and attendees. This innovative tool not only advances CAPCA’s mission but also sets a new industry standard for CE hour tracking and reporting.
The application strengthens CAPCA’s CE Hours Reported initiative, which originally served as a trust mark for accurate CE hour reporting. With its 2024 launch, the tool became a free, industry-wide resource, underscoring CAPCA’s commitment to professional development and seamless CE reporting.
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CAPCA hosts many educational events for its members, but managing these events was challenging. The organization needed a centralized system to handle course creation, track attendees, ensure data accuracy, and automatically report and issue Verifications of Attendance (VOAs). The existing manual processes were time-consuming, error-prone, and involved excessive paperwork.
CAPCA needed a streamlined solution that would simplify compliance for both the CE sponsors and attendees, ensuring accurate tracking and reporting of CE hours while reducing the administrative burden, all within a strict regulatory environment.
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.jpg)
Solution
The Coherent team carefully gathered all the necessary requirements, outlined a clear roadmap, and developed a service capable of extracting detailed blueprints, facet counts, and area measurements of roofs from aerial imagery. The solution involved several key steps:
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Creating a custom semantic segmentation dataset: Ensuring the AI model had access to relevant, high-quality training data.
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Training the AdaptNet model for accurate roof mask extraction: Employing the AdaptNet model architecture and training it extensively on the custom dataset to accurately extract roof masks from aerial imagery.
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Introducing an autoencoder to refine predicted footprints: Implementing an autoencoder neural network to refine predicted footprints generated by the segmentation model, reducing inaccuracies and improving the overall precision of the extracted roof shapes.
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Developing a module to convert model predictions to geographic coordinates: Designing and implementing a module to convert model predictions, such as segmented roof masks, into geographic coordinates, enabling seamless integration with mapping systems and geographical information, and precise location-based analysis.
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Obtaining vectorized roof representations by decomposing contours into edge vectors: Developing algorithms to break down roof contours, extracted from the segmented masks, into edge vectors, allowing for detailed, vectorized representations, suitable for further analysis and visualization of roof features.
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Developing a MobileNet classifier to assess mask quality, enhancing confidence scoring: Creating a MobileNet classifier to assess the quality of generated masks, evaluating factors such as completeness, accuracy, and alignment with aerial imagery. This enhanced confidence scoring ensured the reliability of the extracted roof features for downstream analysis.
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Creating an end-to-end solution for efficient roof analysis deployed on AWS: Integrating all components into an end-to-end solution for efficient roof analysis, leveraging AWS infrastructure for scalability, reliability, and cost-effectiveness. This deployment on AWS ensured seamless operation and accessibility of the AI-powered roof analysis service.
Additionally, the team prioritized MLOps practices to maintain the solution’s efficiency and reliability. This included automating the continuous integration and deployment (CI/CD) pipeline using AWS CodePipeline and CodeBuild, as well as implementing ML service monitoring by extracting key metrics from daily logs and visualizing them on a user-friendly dashboard.
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As the new AI features are deployed, the solution is already delivering tangible value. Roofle’s customers now gain a competitive advantage through an AI-powered tool that efficiently determines material waste factors. For contractor companies, this streamlines project planning and execution, while homeowners benefit from more accurate cost estimates and faster turnaround times.
Overall, the integration of advanced AI models and algorithms has not only addressed Roofle's initial business challenge, it has also positioned the company at the forefront of innovation in the roofing industry.
Matthew McDaniel
Chief Marketing Officer and Product Owner
For years, I have had the privilege of working with Coherent Solutions on several applications, ranging from a cloud-based B2C e-commerce website to an industry disruptive SaaS platform that integrates bleeding edge tech such as machine learning. Their commitment to quality is unwavering and discernible in every project they undertake. The team not only excels in delivering world-class work but does so with remarkable consistency and professionalism. Their adept and methodical approach leaves no room for error, delivering outcomes that consistently exceed expectations. Truly, their unparalleled dedication to excellence sets them apart as a shining exemplar in the world of development.
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After two years of successful collaboration on the client's flagship product, RoofQuote PRO, the Coherent Solutions team identified an opportunity to further enhance the solution by integrating AI-powered features.
The idea was to advance the cost estimation process, pushing the boundaries of innovation and embracing the latest technology. This meant developing a service capable of generating detailed blueprints, facet counts, and precise area measurements of roofs using aerial imagery.
After careful consideration, Roofle enthusiastically embraced the idea, and the project moved forward.
More case studies
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Our approach: Building a modern Azure-based data lake
Coherent Solutions embedded a cross-functional team within the client’s development team to design and deliver a scalable enterprise data platform in three phases:
The solution: A scalable platform for AI-driven member personalization
Ultimately, the final platform delivered more than data centralization; it launched a future-ready engagement engine that features:
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A single source of truth across all digital and in-person channels to unify member profiles, eliminate data silos, and enable consistent, personalized experiences across apps, studios, events, and customer support.
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Real-time streaming pipelines powered by Azure Event Hubs to capture and process behavioral, transactional, and interaction data (workouts, check-ins, app usage, purchases, support interactions).
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AI-driven personalization using integrated ML models to recommend tailored programs, upsell relevant services, optimize communication timing, and increase member engagement and lifetime value.
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Self-service BI dashboards to enable faster, data-based decisions for executive leadership, sales, marketing, and operations teams, helping them track performance, forecast trends, and respond quickly to member needs.
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Scalable architecture built to support quick integration of new services and seamless, process-based international expansion, without reworking the core platform.
That’s the difference between reporting and understanding. Most providers stop at dashboards; we connected the data layer to the member experience because we live fitness, not just technology. We know why a member churns and why that data actually matters, not just how to store it.
The impact: Smarter engagement, stronger loyalty
With its new enterprise data platform, the client unlocked a digital transformation, achieving:
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Holistic, 360-degree member profiles that unify every touchpoint, providing a single source of truth for personalization and engagement.
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50% faster personalization campaigns, boosting retention, satisfaction, and long-term member lifetime value.
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Accelerated decision cycles through automated reporting across all stakeholder levels, from board members to coaches, improving strategy at every layer.
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Enhanced operational efficiency and profitability, using streamlined workflows to reduce overhead while increasing revenue opportunities.
This transformation positioned the client as an industry leader in delivering connected, data-driven wellness experiences, combining intelligent personalization with operational excellence to create sustained digital value, strengthen loyalty, and elevate brand equity.
That’s the pattern behind AKTIV: a team built on more than fifteen years of hands-on fitness industry experience, focused on connecting the ecosystem rather than shipping another isolated tool.
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Despite its strong reputation and expansive reach, the client faced a critical barrier — disconnected systems. Data from gyms, spas, mobile apps, and coaching platforms existed in silos, preventing teams from accessing member insights and leveraging them for personalization. Ultimately, the company needed a plan to break down silos, harness data, and use it across systems.
Key challenges:
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Limited scalability preventing real-time personalization.
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Delayed reporting due to manual processes.
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Inconsistent member insights across services.
Without a centralized data foundation, the client couldn’t deliver the personalized, digital-first experiences members expected.
Coherent Solutions has spent years embedded in the fitness and wellness industry’s shift toward digitization and connected ecosystems. In response, we created a specialized practice, AKTIV, to bring that experience together and put even more focus on our digital fitness capabilities. AKTIV comprises hundreds of engineers worldwide, hyper-focused on building intelligent digital platforms that power the world's leading fitness brands.
The engagements in this collection span mobile apps, e-commerce, DevOps, data platforms, and device integration, but the common thread is technology that had to work, at scale, for members, operators, and equipment manufacturers who demand world-class fitness experiences.
What’s next: Predictive wellness journeys
With an AI-ready data platform in place, the client is moving toward predictive wellness journeys. The next evolution will anticipate member needs in real time, delivering hyper-personalized recommendations, coaching, and offers that inspire healthier living and deeper engagement.
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Our approach: Designing a global data lake
We collaborated closely with the client to design and deliver a scalable, cloud-based data platform. Our collaborative approach unfolded in three phases:
.jpg?width=3960&height=1400&name=From%20data%20silos%20to%20smart%20systems%20-%20Infographic%20(no%20text).jpg)
The solution: A centralized, intelligent data platform
The platform developed by Coherent Solutions provided more than simple system consolidation — it created a powerful growth engine. Across teams, the client can leverage a variety of platform features, including:
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Data aggregation from membership systems, POS, and mobile apps into one repository.
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Pipeline automation to eliminate manual reporting delays.
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Enforced governance & standardized metrics for global consistency.
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Self-service analytics, providing teams with real-time insights anywhere in the world.
The impact: Speed, scale, and smarter decisions
With its new centralized data foundation, the client achieved measurable improvements in operational performance, which resulted in:
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200% faster reporting for proactive problem solving and enhanced decision making.
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Unified market insights to guide high-level business strategy.
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Improved data quality & governance to streamline operations and support a more agile business model.
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Seamless scalability for onboarding new regions.
Most importantly, the transformation positioned the client to leverage evolving technology and continue improving the member experience.
The challenge: Breaking down silos
Despite its global reach, the client faced a critical operational hurdle—data fragmentation. Each region operated independently, which often led to:
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Inconsistent reporting and duplicated efforts.
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Delayed insights due to manual processes.
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Data quality concerns with no central governance.
This model slowed decision making and made scaling into new markets difficult. To continue its rapid growth, the client needed an integrated data platform capable of unifying operations across its global network.
What’s next: AI-driven predictive intelligence
With its global data foundation in place, the client is preparing for the next stage of its digital transformation, integrating AI and predictive analytics into its daily operations. This next phase will focus on:
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Forecasting business performance across regions.
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Personalizing member experiences with data-driven insights.
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Driving smarter, faster decisions at every level of the organization.
The client’s ongoing transformation will center on using data insights to drive continuous innovation and long-term growth.
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Our approach
Coherent Solutions joined the client’s AEM development program in 2019, working side by side with internal designers and engineers. The combined team included AEM and Java developers, QA specialists, and data engineers who supported integration with backend systems.
The first milestone was the homepage redesign, followed by membership and other pages that connected content directly to the service data. This ensured that membership options and benefits reflected what was actually available at each club, preventing inconsistencies and making it possible to manage hundreds of location-specific offerings without manual updates.
In each iteration of the site, the teams balanced visual improvements with long-term maintainability. As Eugen Alkhimov, AEM Developer and Team Lead at Coherent Solutions, described it, “each release strengthened the connection between web and data systems and gave editors more control over how membership information appeared to users.”
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The team rebuilt the prospect site on AEM using modular components and reusable templates that let editors manage content independently. They added a custom admin framework to manage membership data and built AEM-based tools to help editors configure benefits and options for hundreds of clubs, with no dependence on external systems.
The integrated setup ensured reliable sync between AEM and the client’s Java-based services, creating an accurate data flow for membership features and pricing. The updated design made the site easier to navigate and more inviting for prospective members while giving internal teams greater confidence in managing content at scale.
The impact
The rebuilt platform improved the user experience and internal efficiency. The new structure reduced manual work and made updates faster and more reliable across the client’s network.
The relaunched website serves as the client’s main digital channel for attracting new members and the foundation for continued digital growth.
Our goal was to give editors and technical teams a setup that felt stable and predictable while keeping the architecture clean for future changes.
Eugen Alkhimov
AEM Developer and Team Lead, Coherent Solutions
The challenge
The previous website no longer matched the client’s brand standards or digital marketing direction. Additionally, content management on the site required technical help, which slowed updates and limited marketing flexibility. Editors needed a simpler way to manage membership content across hundreds of clubs while keeping the experience consistent for users.
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As Coherent Solution’s collaboration with the client evolves, the goal is to continue creating a strong experience for potential members while streamlining content operations for the client’s internal teams.
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Our approach
Coherent Solutions worked closely with the client to redesign the prescription workflow around AI-assisted transcription and human review.
Rather than developing a standalone automation feature, the teams focused on building an integrated system that could support real retail operations at scale.
The platform was designed to:
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Interpret multiple RX formats and handwriting styles.
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Operate reliably across different lighting conditions and store environments.
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Flag uncertain outputs for human review.
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Support future e-commerce prescription workflows.
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Integrate securely with the client’s existing systems.
To improve model reliability, the team created a training dataset containing approximately 10,000 annotated RX images representing diverse prescription formats and real-world image conditions.
The solution also included built-in validation workflows that enabled opticians to quickly review outputs, correct issues, and maintain oversight throughout the dispensing process.
Security and compliance requirements were incorporated into the delivery process from the beginning, with infrastructure and operational decisions aligned with HIPAA and PHI standards.
The solution
The team developed an AI-powered RX transcription platform supported by scalable cloud infrastructure and mobile tools for in-store staff.
An intuitive iPad application allowed opticians to capture prescription data directly within the dispensing workflow, reducing manual entry and simplifying review processes.
The platform used AI models trained to recognize prescription details across different handwriting styles and formats while surfacing low-confidence results for human validation.
To support long-term scalability, the system was built using a serverless architecture that minimized operational overhead while enabling rollout across hundreds of retail locations.
The solution also included retraining capabilities that allowed models to improve over time as new prescription examples and operational feedback became available.
The impact
Today, the AI-enabled RX transcription system supports operations across more than 200 physical retail stores and continues expanding into online channels.
The rebuilt workflow improved both operational efficiency and the customer experience by reducing repetitive administrative work and helping staff spend more time assisting customers.
Key outcomes included:
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Faster prescription transcription and review
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Improved accuracy and workflow consistency
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Reduced fulfillment issues caused by manual entry errors
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Stronger support for omnichannel prescription processing
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Scalable infrastructure for continued digital expansion
Following rollout, the platform continued evolving through ongoing optimization and feedback from retail teams, including improvements to detection accuracy, validation workflows, and user experience.
The solution became an important part of the client’s broader digital ecosystem, helping create a more reliable and scalable prescription fulfillment process across physical and digital channels.
The challenge
Before the project began, opticians manually transcribed prescription data from customer-provided RX forms into a proprietary point-of-sale system.
For complex prescriptions, the process required careful interpretation of handwritten details, repeated verification, and several minutes of focused administrative work per order. As store volumes increased, these inefficiencies created friction across the dispensing workflow.
The manual process increased the risk of transcription errors, slowed customer service, and limited scalability across both retail and digital channels.
The client needed a solution that would improve operational efficiency while keeping opticians in control of prescription validation and review.
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As Coherent Solutions continues collaborating with the client, the focus remains on improving operational workflows, refining AI-assisted prescription handling, and supporting future digital growth initiatives across retail and e-commerce experiences.
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Our approach
Coherent Solutions saw the problem as an operational issue, rather than a training challenge. Consequently, the goal was to streamline workflows by cutting out repetitive, time-consuming tasks.
The team decided to adopt AI automation in two key areas:
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Using clear rubrics to automate assignment evaluation and grading.
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Applying a multi-agent system for research, content drafting, and knowledge generation.
As with other AI projects, Coherent’s main goal was to integrate the technology with human judgment, not replace it. While AI would take care of repetitive grading and data collection, trainers would still make the final decisions on validation, curriculum, and learning results.
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This project was a perfect opportunity to apply Coherent’s Continuous Delivery Loop approach to AI-native development. When more output led to coordination and feedback bottlenecks, our CDL workflows kicked in to build validation and feedback into daily work, so our learning systems can grow smoothly without extra hassle.
We applied the CDL framework to build solutions and workflows for automated assignment checks, training feedback, and AI-generated learning content creation.
Automated grading system
We built an internal system to check code submissions against set criteria. It reviews assignments, ensures requirements are met, and provides structured feedback several times a day.
Now, this automated system handles most assignment reviews. It reduces the need for manual checks and keeps feedback consistent.
AI-powered knowledge generation (EduDigest)
To solve the Training Center’s content creation challenges, Coherent set up a multi-agent AI workflow that:
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Scans for relevant trends and resources
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Identifies books, tools, and materials
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Validates links and sources
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Compiles structured draft digests by practice area
With this workflow, content drafts are generated in minutes and sent to subject matter experts to review and edit. This makes it easier for experts to participate, without sacrificing quality or technical expertise.
Large-scale engineering training
With the Center’s new AI-driven training workflows in place, the team created a clear, multi-level AI learning framework to help employees across the organization build their skills. This framework addressed employees’ needs for varying levels of AI literacy, from basic knowledge to advanced engineering skills. Framework levels included:
This setup establishes a clear path from basic AI information to production-level skills. The automated grading and knowledge generation systems ensure the program can scale smoothly and support company-wide participation.
The impact
Enhancing Training Center processes with AI-driven automation led to clear improvements in operations and in the adoption of new tools.
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Automating 80% to 90% of assignment reviews reduced manual work.
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Providing training feedback in hours instead of days, helped participants complete courses faster.
And, with automation efforts improving the Training Center’s ability to scale, 756 employees completed AI training and enrolled in 1,116 courses. In total, more than a third of employees have participated in the training program.
With consistent access to AI training, employee behaviors and attitudes towards the technology began to change.
At the beginning of 2025, less than half of AI training program participants used AI regularly in their roles. By year’s end, AI use became the norm in training groups, with the focus shifting from AI adoption to skillful application.
Overall, the Training Center has used AI-driven workflows to make its curriculum more flexible and relevant. The Center can update Core AI courses monthly to keep pace with evolving tools and practices.
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Igor Waraxe
AI/Java Training Manager, Coherent Solutions
The challenge
The Training Center serves as Coherent Solutions’ hub for building engineering skills. As more employees requested AI training, the Center’s current workflows couldn’t keep up with demand.
Trainers reviewed assignments manually, checking each code submission individually, and repeating feedback across teams and departments. The review process took several days, slowing learning and limiting training participation.
In addition to manual assignment review, the Training Center’s knowledge-sharing projects, such as EduDigest, required ongoing input from experts. Participation in these projects was inconsistent, and content creation relied on manual research, drafting, review, and formatting.
These challenges made it harder for the Training Center to grow its programs, keep content up to date, and help the whole organization adopt new technologies, including AI.
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The Training Center will continue to scale, offering more training for developers and rolling out new learning initiatives.
Additionally, Coherent Solutions is taking the success of this project’s AI application and using the same approach to improve delivery and engineering workflows. The goal is to evaluate operational inefficiencies, not just the symptoms; develop AI-driven workflows to support human decision-making and judgment; and upskill employees to integrate and apply AI effectively.
This change sparked a move from individual AI projects to a holistic approach that applies AI across entire systems. Moving forward, the company’s focus is on building skills through ongoing feedback and using automation to help people learn while improving how we deliver.
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Solution
Coherent Solutions’ collaboration with Wildflower has been one of our longest-standing partnerships, dating all the way back to 2012.
Our journey began with a shared mission to revolutionize women’s health by embracing a comprehensive, digitally-guided approach. We kicked things off by launching a SaaS platform and a mobile app designed to support women on their pregnancy journeys.
This app not only provided invaluable guidance but also helped identify potential risks and establish personalized care connections.
Over time, our team continued to improve the technology to support the evolving health journey for families across all life stages, coordinating the needs of moms, dads, kids, and aging parents all in one digital application.
Today, our collaboration with Wildflower goes beyond supporting individuals; we’re now support the entire ecosystem - the provider, the payer, the family - with a clinically-integrated wellness solution that is purpose-built to advance more effective, efficient care, as well as the payment models that fuel it.
The evolution of Wildflower’s solutions showcases our commitment to innovation:
2012
We launched the first pregnancy-oriented mobile application, which was a resounding success with 75,000 users.
2014
We introduced a customizable health plan tailored for pregnancy, resulting in a remarkable threefold increase in risk identification.
2015
We expanded the application’s capabilities to include pediatrics.
2019
We launched a completely new product that seamlessly integrated health plans, provider networks, and community resources into a single application, catering to the entire family’s health needs.
2020
We further enhanced the platform by introducing features like remote monitoring, digital patient intake, and robust data exchange systems with healthcare providers and payers.
2022 - 2026
Our ongoing efforts are focused on developing a robust enterprise platform that offers a wide range of options, including customizable smartphone applications. These applications enable healthcare providers to build stronger connections with families and positively influence critical health decisions. The available programs cover various aspects of family health, from fertility and pregnancy to pediatrics and overall well-being.
To address this challenge, the client chose to reinforce its digital product development team by forming a cross-functional group of experts well-versed in the latest technologies. Their primary objective was to deliver a critical component of LIMS 2.0 within a challenging twelve-month timeframe.
Recognizing the need for a significant breakthrough, the company strategically partnered with Coherent Solutions to address these challenges.
Wildflower’s comprehensive platform offered a wide range of features tailored to enhance healthcare interactions. Some standout features include:
EHR Integration: Seamless integration of Electronic Health Records (EHR) for comprehensive patient data access.
Diverse Tools and Trackers: A suite of tools and trackers, including due date calculators, pregnancy weight gain trackers, baby movement trackers, feeding tracker, etc.
Virtual Visits: Click-to-call features, Q-List, and a message center to stay connected with a health advocate in-between appointments.
Biometrics Monitoring: biometrics monitoring and ability to send aggregated reports to a health advocate.
Smart Content Filtering: Personalized content recommendations from a vast library of 37,000 articles.
Data Analysis: Advanced data analysis tools for anticipating user behavior, promoting relevant content, and generating user-level and aggregated reports.
Security and Compliance: Adherence to industry standards, including HIPAA and WCAG.
Results
Few engagements illustrate our promise of digital value creation more clearly. We worked with the client to define a specific business outcome, and every technical decision was then made to reach that goal.
The ongoing 10-year collaboration between Wildflower and Coherent Solutions has resulted in the development of not one but a series of groundbreaking products that helped Wildflower transform healthcare delivery, benefiting both patients and healthcare providers. Key results include:
More Efficient & Effective Care Delivery:
8X per month digital use
88% enrollment at point of care
3x increased high-risk ID
38% fewer missed appointments
Improved Quality & Outcome Measures:
22% improvement in HEDIS
20% lower ER visits
Lower Cost of Care in High & Low Risk Populations:
$43k savings in high-risk
$2k savings in low-risk
Business Challenge
The partnership between Wildflower and Coherent Solutions began in 2012 when Wildflower Health, a startup at the time, embarked on the journey to develop their first pregnancy-oriented mobile application.
To bring their vision to reality, they brought on board a small dedicated team from Coherent Solutions.
This was the start of their mission to improve family digital health solutions and transform healthcare delivery. As their solution gained popularity, increasing demands brought forth new ideas and challenges that necessitated additional support and expertise.
As a result, the company chose to expand their collaboration with Coherent Solutions, leading to a successful 10-year partnership aimed at reimagining healthcare delivery.
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Results
The collaboration with Coherent Solutions yielded remarkable results, aligning with clients goals of driving revenue growth and addressing immediate challenges with expert software engineering.
Increased Adoption of Mobile and Tablet Devices: The optimization efforts successfully led to a significant shift in customer behavior, with a notable increase in the adoption of mobile and tablet devices for holiday purchases. Customers enjoyed a seamless and user-friendly mobile shopping experience, contributing to enhanced revenue generation.
Timely Completion of Strategic Initiatives: The delivery of strategic initiatives within crucial deadlines ensured our client’s readiness for the holiday season. This enabled them to effectively meet the surge in customer demand, capitalize on opportunities, and achieve their business objectives.
Establishment of New Customer Partnerships and Revenue Growth: The introduction of the market-leading e-commerce platform resulted in the establishment of valuable new customer partnerships. These partnerships not only expanded the client’s customer base but also contributed to significant revenue growth. This success further strengthened their market position and overall business growth.
Through the strategic implementation of our expertise in software engineering, the Apparel Company experienced increased customer adoption of mobile and tablet devices, timely completion of key initiatives, and substantial revenue growth through new customer partnerships. These outcomes underline the effectiveness of our solution in driving the desired results and addressing the identified business challenges.
Solution
Coherent Solutions provided a robust solution to address the business challenges:
Efficient Team Collaboration: A dedicated team composed of project management, business analysis, development, and quality assurance professionals ensured seamless collaboration and focused expertise throughout the project lifecycle.
Platform Expertise: Through comprehensive training on the chosen eCommerce platform, our professionals gained the necessary skills to effectively leverage its capabilities, resulting in optimized solutions.
Tailored Customizations: Continuous efforts were made to customize the platform to meet the client’s specific requirements, ensuring seamless alignment with their business goals and delivering an exceptional user experience.
Timely Delivery: By establishing collaborative product teams comprising Coherent Solutions professionals and client resources, capacity was efficiently managed, and timely delivery of milestones was ensured.
Measurable Success: The implemented solution resulted in tangible outcomes, including increased mobile and tablet device usage for holiday purchases, continuous delivery of strategic initiatives within critical deadlines, and the establishment of major new customer partnerships, ultimately driving revenue growth for the client.
More case studies
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Our approach
Coherent Solutions partnered with Roofle to build on its consumer product and create a scalable contractor solution. From the start, the objective was clear: deliver a secure, innovative, and flexible product that created measurable value for users.
Key project stages:
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Studying contractor workflows to identify key pain points
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Designing a cloud-based AWS architecture for reliability and scale
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Creating an embeddable quoting widget for contractor websites
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Supporting integration with contractors’ existing websites for seamless adoption
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Adding contractor dashboards and reporting tools for sales tracking
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Maintaining close collaboration with Roofle stakeholders to align with changing business needs
The solution
The result was RoofQuote PRO™, a modern digital platform that transformed how contractors managed their businesses. The interface was designed to feel responsive and transparent, allowing contractors to showcase products and services, generate instant quotes on and offline, and customize the platform and widgets to reflect their unique brand and selling style.
The tool helped contractors reduce buyer hesitation during the quoting process and increase engagement at the point of decision. RoofQuote PRO™ also offered the clear pricing breakdowns and structured proposal formats companies needed to help build trust at the moment of quote delivery.
Core platform features:
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Instant, accurate estimates in under 40 seconds
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Embeddable widget for 24/7 quoting on contractor websites
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Real-time lead management and tracking tools
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White-label customization for branding and integration
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Built-in analytics and reporting for data-driven decisions
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Loan calculator and analytics for informed financial decisions
The platform replaced hours of manual effort with a single digital workflow, reducing contractors’ quoting processes from days to seconds, while laying the foundation for future AI-driven enhancements.
The impact
RoofQuote PRO™ delivered measurable results for Roofle and its partners. Since launching the platform, the company has seen the following results:
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1,800+ contractors onboarded
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New B2B revenue channels, with monthly, annual, and annual rollup subscription plans
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40-second average quote time, a 45x improvement from traditional quoting methods
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12% average conversion rate, a 6x improvement compared to typical conversion rates on home service landing pages
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40% close rate on product demos, with over 1,200 demos conducted
Beyond the metrics, RoofQuote PRO™ redefined how contractors generate and convert opportunities. What once required multiple manual steps over days now happens in seconds, increasing speed-to-revenue and improving sales predictability.
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Matthew McDaniel
CMO & Product Owner, Roofle
The challenge
While Roofle’s consumer product made it easy for homeowners to get instant quotes, the company realized there wasn’t a similar option in the market for roofing contractors. Many contractors faced significant hurdles in the quoting process— relying on manual quoting and site visits, which slowed sales and limited reach.
Contractors faced four persistent challenges:
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Generating leads in a competitive market
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Managing high labor costs from in-person quoting and support
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Maintaining price transparency across jobs and locations
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Tracking performance and sales consistency
The gap between homeowner expectations and contractor capabilities led to slow sales cycles, limited digital reach, and inconsistent customer experience. While Roofle’s consumer experience set a new standard for speed and clarity, the contractor workflows remained fragmented and manual.
The company recognized the need for a contractor-centric digital platform that automated quoting and delivered real-time customer insights to better manage leads and build jobs faster. The goal was not only speed, but consistency, aiming to bring the same clarity and detail-oriented experience that homeowners valued into the contractor workflow.
What’s next
Coherent Solutions continues to support Roofle’s ongoing product evolution, advancing its use of data and AI to deliver measurable digital value for Roofle, its contractor network, and homeowners alike.
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Our approach
Coherent adopted a clear principle: AI should be embedded in the daily work of our thousands of professionals around the world, not added as discrete point solutions as an afterthought. This became the foundation for SPARK and the company’s broader efforts to modernize its organization and application of knowledge.
To put this principle into practice, SPARK followed a development model anchored by four key tenets:
1. Be fearless with innovation
SPARK began with a lightweight prototype that was released quickly to test its value. Early feedback showed that even an imperfect version of the platform addressed a real need.
2. Lead with learning
The team treated SPARK as a living system. Early versions were shared widely to uncover real use cases.
3. Build for adoption
SPARK had to deliver value immediately and remain reliable as it expanded. Widespread use was a primary goal because it autogenerated feedback to guide each iteration and kept the platform grounded in daily work.
4. Model what we advise
Taken together, these principles shaped SPARK as a system designed to remain unfinished. From the outset, the team treated it as a tool that improved through use rather than a product delivered once and optimized later. Feedback from real work plays a central role in how SPARK evolves, shaping what the platform prioritizes and how it responds to teams’ needs. Learning is continuous by design.
To successfully guide clients through AI adoption, Coherent needed an internal example of responsible use. SPARK is that example. The company’s commitment to embedding AI across its workforce extended beyond the platform and into how the organization structured adoption and governance around the technology. That commitment has also been demonstrated directly with prospects and clients, using SPARK to show how the platform operates in real delivery and governance contexts.
To support AI adoption across departments, the company created an AI governance model and an associated AI Champion network. Champions identify AI-related operational needs within their teams and translate those needs into practical use cases, many of which are implemented through SPARK. This keeps the SPARK product roadmap grounded in real work rather than abstract ambition.
The company also integrated SPARK into its internal digital ecosystem, including applications such as HubSpot, to reinforce sources of truth and to ensure data quality, reliability, and hygiene.
With the approach established, the effort shifted toward a solution that directly addressed meaningful opportunities to improve the daily work of employees.
The solution
SPARK began by addressing a specific need that was slowing down one operational process: The sales team needed to quickly and consistently produce accurate case studies. Rather than refining the manual process, Coherent built a system that made the underlying information easier to use.
SPARK unifies client, project, staffing, and marketing data to generate case studies, partnership histories, summaries, and analysis from governed, structured knowledge rather than individual memory. Outputs are generated using standardized formats and templates, ensuring consistency while allowing teams to quickly surface the most relevant context for each situation.
As SPARK matured, the team made a deliberate decision to anchor the platform to HubSpot as its system of record. While information existed across many of the organization’s tools, HubSpot contained the most structured and consistently maintained data on client relationships. Additionally, grounding SPARK in HubSpot ensured that AI outputs were based on governed, permissioned data rather than unstructured documents or unreliable sources. This decision marked SPARK’s transition from an experimental platform into a fully functional enterprise system.
Ultimately, integration with HubSpot enabled SPARK to reason over verified information, refresh automatically as teams completed their normal work, and avoid the risks associated with unsupervised data ingestion. Other accuracy safeguards were implemented by limiting data sources to approved systems and inheriting existing permission models.
SPARK also reduced knowledge loss by capturing client and project context through existing workflows, rather than informal memory. As teams document information in shared systems as part of their day-to-day work, that context remains accessible even when individuals change roles.
The team built SPARK using a flexible AI architecture that can evolve as the company’s needs change, with governance enforced through controlled data access, inherited permission models, and human oversight of AI outputs. These measures ensure SPARK remains safe, permissioned, and aligned with company values as its scope expands.
With the solution in place, the impact was immediately visible across teams.
The impact
As SPARK was widely implemented, teams were able to easily access:
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Case studies aligned with brand standards.
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Partnership journeys mapping the progression of client relationships.
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Account summaries built for QBR preparation.
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Custom capability overviews aligned to client business outcomes, industry or specific technologies.
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Staffing insights drawn from delivery history.
SPARK reshaped how teams prepare for, collaborate with, and support clients. Sales teams enter client conversations with specific success stories backed by clear documentation. Delivery managers consistently run QBRs with reliable context. The marketing team can quickly build assets from dependable sources.
With the adoption of SPARK, teams trust the outputs they receive. That trust is reinforced through clear boundaries and visibility into how the system is used. SPARK’s metrics are designed to support learning and governance rather than just optimizing to scale. Usage patterns help the team understand where the platform delivers value, where gaps exist, and how it should evolve next. By making AI behavior observable and grounded in approved data, SPARK supports confidence across teams rather than experimentation without oversight.
This has helped build confidence across the organization and shift preparation from reconstructing information to focusing on strategy.
There was also an equally important cultural shift in the organization. Team members who were uncertain about AI adoption now use SPARK for their everyday tasks. By giving SPARK concrete and immediate value, the platform fostered engagement organically.
The platform shows that Coherent can build AI with operational discipline, governed data usage, and human oversight of AI outputs. SPARK strengthens credibility with clients and reinforces confidence internally.
Before SPARK, assembling a complete case study could take days, even if the delivery manager wasn’t on vacation. Now it takes seconds.
Guzel Kalandarova
Sales Operations Specialist, Coherent Solutions
The challenge
Coherent Solutions has a long track record of successful client delivery, but the specific details of that history were difficult to access. Information was spread across SharePoint folders, system fields, personal notes, and long email threads. Delivery managers carried years of context in their heads. Marketing teams rebuilt case studies manually, often without reliable sources. Sales leaders pulled fragments of information from multiple departments to prepare a proposal.
Across teams, this fragmentation increased effort, created inconsistency in branding and voice, and generated uncertainty about the reliability of sources in the organization.
Market pressure also added urgency to the project. Competitors over the past couple of years “rebranded” themselves as AI-Driven, AI-ready, and clients were asking more detailed questions about capability and delivery. Coherent had the experience to match those expectations, but it needed a structure that allowed teams to present its history clearly and consistently.
The problem was not a lack of data or capability, but rather the absence of a shared understanding and a reliable knowledge base.
What’s next
Coherent designed SPARK as a platform that can continue learning new use cases without disrupting what already works. New capabilities can be introduced without reworking the foundation, while existing controls remain intact. This gives Coherent Solutions confidence to keep building on SPARK over time. The result is a system designed to evolve responsibly as AI becomes more deeply embedded across the organization.
Its structure also separates trusted information, AI reasoning, and outputs so each can evolve independently as needs change. This design allows the platform to grow deliberately across new teams and workflows while remaining grounded in existing governance practices. As more business functions across the company rely on SPARK for their value-driven use cases, this extensibility ensures the system scales through intent rather than accumulation.
SPARK’s ability to connect context across accounts, teams, and systems will continue to strengthen as relationships across the organization become more clearly defined.
The team is also exploring additional permission-based integrations that may eventually bring SPARK closer to daily communication channels, with explicit user control determining what information the system can access, including any future client-facing capabilities.
SPARK is not simply a tool; it is a system shaping how Coherent Solutions works in an AI-enabled environment.
More case studies
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