The client is a SaaS provider serving a specialized vertical, offering websites, e-commerce, payments, and management software to businesses in the death-care industry (funeral, cremation, and cemetery services). Coherent Solutions became its QA partner in 2021, embedding a team of up to 10 across QA, QA automation, DevOps, front end, project management, .NET, and Java.
Coherent stood up a unified QA governance model across the client's diversified product landscape in 2 to 4 months, then rebuilt automation around a BDD framework that reached 100% smoke test coverage and 80% regression coverage across every product, with regression automation wired directly into CI/CD. The engagement scaled with the client from 2021 into 2024, then wound down as the client's own team took over quality ownership.