Locations

• Mexico

Company Background

Our client is an early-stage technology startup focused on helping enterprise customers unlock the full value of their customer identity data. The platform leverages advanced AI- and ML-powered indexing to improve the reliability, usability, and cost efficiency of consumer identity data.

Project Description

The Technical Solutions Architect plays a mission-critical role in defining and delivering client solutions that bring client AI’s product capabilities to life. You’ll lead the design of end-to-end architectures that unlock business value from fragmented, siloed and poor quality data. You’ll collaborate with clients and internal teams to define implementation plans, mitigate technical risk, and drive measurable outcomes such as reducing churn, increasing conversion, and surfacing actionable insights from underutilized customer data.

Technologies

• Java
• AI/ML
• Cloud
• Familiarity with AI Tools (ChatGPT, Copilot, Claude, Notion AI)
• Salesforce

What You'll Do

• Design integrated technical solutions using AI’s platform to activate clients' existing systems of record without the need for replacement;
• Define architectures that leverage AI-powered tools;
• Collaborate with clients and internal teams to capture business needs and translate them into detailed solution specifications;
• Produce architecture documentation that clearly outlines system components, business logic, data flows, API integrations, and compliance with security standards;
• Serve as a strategic technology partner for clients, helping them rethink how they use data to drive growth and business outcomes;
• Stay abreast of trends in AI, data activation, identity resolution, and customer analytics to provide expert guidance and forward-looking recommendations;
• Support the sales cycle by participating in discovery sessions, presenting technical solutions, and co-developing SOWs that showcase client’s value proposition;
• Work closely with sales engineers and client partners to tailor demos and proposals for retail, hospitality, and gaming clients;
• Partner with product owners and delivery leads to scope implementations accurately, manage technical risks, and ensure alignment from kickoff to go-live;
• Serve as a hands-on technical leader during onboarding, configuration, and deployment efforts;
• Act as a trusted, credible voice with client executives and cross-functional teams by simplifying complex technical concepts and fostering transparency;
• Build long-term relationships that position our client as a strategic enabler of revenue growth and operational efficiency;
• Conduct technical reviews and solution validations to ensure delivery excellence, platform security, and performance;
• Identify potential pitfalls early and recommend mitigation strategies based on prior enterprise delivery experience;
• Lead by example in incorporating generative AI tools into day-to-day technical work, solution design, documentation, and delivery;
• Actively coach and support internal and offshore partner engineering and QA teams in adopting AI tools to boost productivity;
• Track, report, and analyze the impact of AI-driven process improvements and propose refinements as needed;
• Actively contribute to the product strategy by sharing insights from client engagements and surfacing opportunities for platform enhancement;
• Promote adoption of AI tools and emerging practices internally to accelerate time-to-value for clients and improve delivery scalability;

Job Requirements

• 10+ years in solution architecture, technical consulting, or enterprise software implementation;
• Deep knowledge of customer data platforms (CDPs), CRM systems, data pipelines, and integration architecture;
• Experience designing and delivering cloud-based, data-driven solutions in enterprise environments;
• Strong understanding of AI/ML concepts, particularly as applied to customer segmentation, churn prediction, and personalization;
• Familiarity with REST APIs, identity resolution, and data security/privacy practices;
• Demonstrated success in supporting sales teams with technical solutioning and executive-facing engagements;
• Clear and compelling communicator, able to bridge business needs and technical details;
• Background in retail, hospitality, or gaming is strongly preferred;
• Demonstrated experience with generative AI tools (e.g., ChatGPT, Copilot, Claude, Notion AI, etc.) to accelerate design, development, and documentation is a plus;
• Bachelor's degree in Computer Science, Engineering, or related field; advanced degree a plus;
• Knowledge of English is from Upper-Intermediate;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Internal startup incubator;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.