Locations

• Bulgaria
• Lithuania
• Moldova
• Romania

Company Background

The client is a market leader in contact center robotic process automation (RPA), delivering a patented platform designed to automate manual management processes. Their technology significantly improves efficiency in call centers while enhancing employee engagement and customer satisfaction. The system executes over 1 billion automated actions annually and has delivered more than $140 million in savings for clients over the past two years. The platform is widely used across industries such as financial services, telecom, insurance, and healthcare.

Project Description

This role is part of a large-scale digital product team. Business Analysts support multiple development streams by working closely with Product Management and Architecture to define high-quality technical requirements for engineering teams. You’ll work across both frontend and backend domains and contribute to the evolution of an enterprise-level SaaS solution.

Technologies

• Lucidchart
• Figma
• Confluence
• VersionOne (V1)
• MS Teams
• Zoom

What You'll Do

• Lead workshops and conduct interviews to gather, validate, and analyze business requirements from product and technical stakeholders;
• Translate business needs into detailed, technically informed user stories for backend and frontend teams;
• Define comprehensive and testable acceptance criteria aligned with functional and non-functional requirements;
• Collaborate with engineering teams to understand technical constraints, system dependencies, and architecture implications;
• Partner with QA to align test cases with acceptance criteria and assist in defect analysis when needed;
• Participate in backlog refinement and sprint planning sessions;
• Track and manage upstream/downstream dependencies that affect project scope or timelines;
• Facilitate communication between stakeholders and development teams to ensure alignment.

Job Requirements

• 3+ years of experience in Business Analysis or related roles;
• Strong understanding of the software development lifecycle (SDLC);
• Excellent analytical thinking, attention to detail, and ability to process complex data;
• Strong written and verbal communication, facilitation, and negotiation skills across technical and non-technical stakeholders;
• Ability to write detailed, technically sound tickets for development teams;
• Experience managing priorities in a fast-paced, Agile environment;
• Interest in technical aspects of software development (technical background is a plus);
• English level: B2 or higher.

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Internal startup incubator;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.