Locations

• Bulgaria
• Georgia
• Lithuania
• Mexico
• Moldova
• Poland

Company Background

Our client is the market leader in contact center robotic process automation (RPA). Its patented platform automates manual management processes in contact centers, helping enterprises reduce costs while improving agent engagement and customer experience. The platform powers over 1 billion automated actions annually and has delivered significant measurable ROI across industries such as financial services, telecommunications, insurance, and healthcare.

Project Description

The DevOps Engineer will be responsible for installing and upgrading the application in a hosted environment. The role is part of a team of technical experts that runs and manages application and infrastructure operations for the company’s clients. Environments are technically sophisticated, and the DevOps Engineer will work the Agile Deployment Methodology, custom and commercial tools that are used to manage the environment, automation technologies, monitoring, alerting, and others.

Technologies

• Kubernetes
• AWS services
• Helm
• Kustomize
• OpenTofu
• GitOps tools (Argo CD, Flux)
• NiFi

What You'll Do

• Design and implement isolated tenant environments using Kubernetes namespaces within a shared cluster;
• Develop and maintain Helm charts with tenant-specific values.yaml configurations and optional overlays;
• Build and manage CI/CD pipelines (e.g., Argo CD, Flux) for per-tenant deployments, including automated validation and rollback;
• Integrate tenant workloads with shared backend services (MariaDB via RDS, Flink, Dremio, S3) using tenant-aware configurations and access policies;
• Ensure compute isolation using node affinity, dedicated node pools, taints, and tolerations;
• Implement security controls including RBAC, NetworkPolicies, OPA, and service mesh technologies (e.g., Linkerd);
• Support observability and SLA enforcement using OpenTelemetry, Grafana, Jaeger/Tempo, and centralized logging (ELK/Loki);
• Collaborate with architecture and security teams to validate deployment strategies and compliance boundaries;
• Participate in backend service readiness assessments and contribute to the transition from NiFi to microservices;

Job Requirements

• 5+ years of experience in DevOps, cloud infrastructure, or platform engineering;
• Proficiency with Helm, Kustomize, and GitOps tools (Argo CD, Flux);
• Hands-on experience with AWS services: RDS, S3, KMS, IAM, Secrets Manager;
• Familiarity with backend systems like Flink, Dremio, MariaDB, and observability tools (OpenTelemetry, Grafana, Jaeger);
• Experience with NiFi, including process groups, user permissions, and variable registries;
• Knowledge of service mesh technologies (Linkerd, Istio) and policy enforcement tools (OPA);
• Experience implementing secure CI/CD pipelines and managing per-tenant deployments;
• Experience in coding / scripting with languages like bash, python, PowerShell etc.;
• OpenTofu experience is a plus;
• English level: B2 or higher;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.