A leading premium health and wellness brand partnered with Coherent Solutions to reimagine how data could fuel its end-to-end member experience. The vision was clear: create unified member views across gyms, spas, digital apps, and wellness programs to deliver seamless, individualized experiences at every touchpoint.
Through intelligent automation and data-driven personalized content, the client improved operational efficiency, increased member lifetime value, and drove innovation across its network. The result is more than a platform; it's a connected wellness ecosystem where members are treated as individuals, and every interaction feels relevant and timely.
At a glance
Client: A U.S.-based premium lifestyle brand with millions of members using fitness centers, spas, wellness services, and digital platforms.
Industry: Wellness & Lifestyle
Challenge: Disconnected systems with limited personalization slowed reporting and prevented the brand from scaling member engagement in real time.
Solution: Designed and deployed a cloud-native Azure data lake to unify member insights into 360-degree profiles, enable AI-driven personalization, and empower teams with self-service analytics.
Outcome:
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Access to data-driven insights for business strategy.
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50% faster personalization campaigns.
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One platform powering digital and in-person experiences.
Coherent’s role: Partnered end-to-end with the client to architect, develop, implement, and optimize an enterprise-grade data platform for smarter engagement and continuous growth.
Client overview
The client does more than operate gyms; it’s a premium lifestyle brand committed to helping its millions of members live healthier lives. With world-class clubs, spas, wellness programs, and digital offerings, the company wanted to deliver a connected, holistic member journey. Achieving the vision required a data foundation capable of linking every service, touchpoint, and channel into one seamless experience. It also needed the deep engineering expertise that only an experienced tech partner like Coherent Solutions can provide.
The challenge: From scattered data to a single source of truth
Despite its strong reputation and expansive reach, the client faced a critical barrier — disconnected systems. Data from gyms, spas, mobile apps, and coaching platforms existed in silos, preventing teams from accessing member insights and leveraging them for personalization. Ultimately, the company needed a plan to break down silos, harness data, and use it across systems.
Key challenges:
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Limited scalability preventing real-time personalization.
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Delayed reporting due to manual processes.
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Inconsistent member insights across services.
Without a centralized data foundation, the client couldn’t deliver the personalized, digital-first experiences members expected.
Our approach: Building a modern Azure-based data lake
Coherent Solutions embedded a cross-functional team within the client’s development team to design and deliver a scalable enterprise data platform in three phases:
The solution: A scalable platform for AI-driven member personalization
Ultimately, the final platform delivered more than data centralization; it launched a future-ready engagement engine that features:
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A single source of truth across all digital and in-person channels to unify member profiles, eliminate data silos, and enable consistent, personalized experiences across apps, studios, events, and customer support.
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Real-time streaming pipelines powered by Azure Event Hubs to capture and process behavioral, transactional, and interaction data (workouts, check-ins, app usage, purchases, support interactions).
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AI-driven personalization using integrated ML models to recommend tailored programs, upsell relevant services, optimize communication timing, and increase member engagement and lifetime value.
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Self-service BI dashboards to enable faster, data-based decisions for executive leadership, sales, marketing, and operations teams, helping them track performance, forecast trends, and respond quickly to member needs.
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Scalable architecture built to support quick integration of new services and seamless, process-based international expansion, without reworking the core platform.
The impact: Smarter engagement, stronger loyalty
With its new enterprise data platform, the client unlocked a digital transformation, achieving:
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Holistic, 360-degree member profiles that unify every touchpoint, providing a single source of truth for personalization and engagement.
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50% faster personalization campaigns, boosting retention, satisfaction, and long-term member lifetime value.
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Accelerated decision cycles through automated reporting across all stakeholder levels, from board members to coaches, improving strategy at every layer.
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Enhanced operational efficiency and profitability, using streamlined workflows to reduce overhead while increasing revenue opportunities.
This transformation positioned the client as an industry leader in delivering connected, data-driven wellness experiences, combining intelligent personalization with operational excellence to create sustained digital value, strengthen loyalty, and elevate brand equity.
What’s next: Predictive wellness journeys
With an AI-ready data platform in place, the client is moving toward predictive wellness journeys. The next evolution will anticipate member needs in real time, delivering hyper-personalized recommendations, coaching, and offers that inspire healthier living and deeper engagement.
